Call Centre Agent Line 1
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
MAIN PURPOSE OF JOB:
Support and provide superior service to internal and external customers via phone email and face-to-face
QUALIFICATION & EXPERIENCE:
Matric
Computer Literate
Customer Service experience in a call centre environment
Excellent communication skills
Offer telephonic solutions e.g. trouble shooting with technical queries
Respond to and resolve written and website correspondence received from customers
Action and update customer requests on Listener
Follow up on customer calls with administrative duties which include but are not limited to emailing completing of paperwork as well as liaising with other departments
Share in delivery of team service level expectations quality and productivity targets and indicators
Take ownership for escalated queries ensuring resolution and follow up with customers
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Support and provide superior service to internal and external customers via phone email and face-to-face
QUALIFICATION & EXPERIENCE:
Matric
Computer Literate
Customer Service experience in a call centre environment
Excellent communication skills
CUSTOMER INTERACTION
Answer inbound calls and assist customersOffer telephonic solutions e.g. trouble shooting with technical queries
Respond to and resolve written and website correspondence received from customers
Action and update customer requests on Listener
Follow up on customer calls with administrative duties which include but are not limited to emailing completing of paperwork as well as liaising with other departments
Share in delivery of team service level expectations quality and productivity targets and indicators
Take ownership for escalated queries ensuring resolution and follow up with customers
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Required Experience:
Junior IC
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation.
