Systems Specialist (Operations), Center for Digital Equity (CDE)

SUMMARY: The Center for Digital Equity (CDE) at Queens University of Charlotte is seeking a highly skilled and motivated Systems Specialist to support the success of our this role youll maintain our Customer Relationship Management (CRM) system - HubSpot coordinate community events support procurement and budgeting and continually improve processes that strengthen operational effectiveness.

By leveraging your technical skills project management and strong communication abilities you will help advance digital opportunities and empower communities through data-driven decision-making and efficient resource allocation.

This is a full-time benefits-eligible position reporting to theDirector of Operations. This position is grant funded with an end date of June 30 2026.

About the Center for Digital Equity

CDE is the backbone organization for a collective impact strategy bringing together residents public and private sector partners to co-create solutions allowing every resident to thrive in our modern culture. Through awareness partnerships and action it aims to empower organizations to deliver digital resources to the communities they serve.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities

Digital Software Functional Management:

• Serve as the functional systems manager and administrator of CDEs two primary software systems: HubSpot CRM and Asana overseeing day-to-day platform operations (e.g. system audits permissions and troubleshooting).
• Provide on-going support for building assets (e.g. forms reports workflows etc.) and strategic guidance to team members.
• Create standard operating procedures (SOPs) training manuals and job aids to ensure consistent use of HubSpot and Asana across the organization.
• Lead training for staff and partners to maximize adoption and effective use of these tools.
• Collaborate with leadership to evaluate new features optimize system configurations and drive alignment between technology capabilities and organizational goals.
• Manage the tracking maintenance and deployment of physical inventory such as event supplies staff workstations portable computer and iPad labs office supplies etc.
• Serve as primary departmental liaison with Queens University IT department.
• Oversee task management software including creating tasks tracking progress and resolving issues.

Program and Budget Management:

• Collaborate with project managers team leaders and external stakeholders to assist in or lead project planning and measurement.
• Arrange and coordinate meetings for both internal teams and external stakeholders ensuring all logistics resources and materials are prepared in advance.
• Support all aspects of community engagement events including marketing staffing and overall logistics (events are in-person and virtual).
• Support with organization-wide budget tracking such as processing invoices purchase orders reimbursements and donations.
• Manage budgets specific to projects grants and community events ensuring compliance with financial guidelines and reporting any discrepancies to the Director of Operations.

Process Improvement:

• Support and develop strategies to improve current processes and implement new ones.
• Identify automation opportunities and new workflows to enhance service efficiency.
• Make recommendations to leadership and the team through presentations and written reports.
• Work closely with the Strategic Project Lead to create and execute detailed project plans and implement proposed recommendations.
• Confer with team members to ensure that any implemented improvements are working accurately and where needed coordinate additional iterations.

Other:

• Manage various initiatives/projects aligned with the Strategic Business Plan Objectives and Key Results (OKRs) and overall work plans.
• Assist with strategic business planning discussions and implementation.
• Review strategic OKRs and make recommendations.
• Assist with the onboarding of new employees and offboarding of departing employees.
• Build rapport and manage relationships at various organizational levels from non-profit and private sector partners to residents and volunteers.

Non-EssentialDuties:

Experience Knowledge & Skills Required

• Proven experience with systems program and project management/coordination event logistics and/or operations support.
• Bachelors degree in business administration management or a related fieldor equivalent combination of education and experience.
• Intermediate level or above acumen of HubSpot CRM and Asana project management software
• Demonstrated ability using the following software: Microsoft Office Suite and Google Workspace.
• Knowledge of business and management principles involved in strategic planning project management resource allocation and the coordination of people and resources.
• We encourage applicants from historically marginalized backgrounds to apply even if they do not meet every qualification. At CDE we are committed to fostering an inclusive diverse equitable and accessible environment where everyone feels a sense of belonging.

Application Process

Does this sound like a good fit Submit the following:

1. A cover letter addressing the position qualifications and experience.
2. Current résumé
3. Salary expectations

Applications received by October 17 2025 will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nations second fastest growing metropolitan area Queens University of Charlotte leverages the citys diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry non-profit and community organization sectors.

Because of our history of innovation and our legacy of strong leadership Queens is positioned to be among the new forerunners of American higher education.This is a defining moment for Queens. While other institutions are focused on sustaining and surviving we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030 Queens aspires to become the leading private national university of Charlottewith deep meaningful and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the worlds most pressing challenges and biggest areas of opportunity; a fully connected integrated and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity equity and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotteaims to be a leading comprehensive university distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus wherediversity equity and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity promote global understanding encourage ethical living and prepare individuals for purposeful and fulfilling lives. To this end the University recruits talented faculty staff and students from across the United States and around the world. Queens encourages applications from women people of color people with disabilities and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live learn and work.

Queens works to provide an accessible living learning and working environment for current and prospective faculty staff and students and visitors to our campus. If there are accommodationswe can provide to make your application process more accessible please contact the Director of Human Resources ( ). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees including: medical dental and vision insurance domestic partner benefits a 403b retirement plan with two options (pre-tax or post-tax (Roth) contributions) with a generous match vacation and generous paid holidays tuition remission and tuition exchange Queens-paid life insurance supplemental life insurance dependent life insurance accidental death and dismemberment insurance disability insurance flexible spending accounts (medical dependent care Health Savings Account) sick leave and long-term disability leave paid parental leave FMLA leave when eligible reduced cost meals at Morrison Dining Hall employee assistance program (EAP) free access to the Levine Center wellness addition employees may choose benefits such as pet insurance critical care insurance and legal assistance.