Systems Operations Associate- Military Spouse Homefront Heroes Hiring Program (HHH)

About this role:

Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel and is seeking a Systems Operations Associate.

This position is part of the Foundational Hosting Operations (FHO) organization a critical infrastructure team responsible for managing over 100000 server assets including virtual server and storage infrastructure. FHO plays a central role in ensuring the reliability scalability and performance of enterprise hosting environments.

Within FHO the Maintenance and Planning group leads the orchestration of patching and content delivery across the server ecosystem. Its a dynamic and transformative time for the organization as we focus on enhancing operational effectiveness and advancing strategic service management.

The selected candidate will support the Maintenance Planning leadership team in shaping and executing a shared vision of operational excellence and service maturity. This role involves close collaboration with both technical experts and executive leadership translating complex technical and strategic initiatives into clear actionable deliverables.

Were looking for someone who is highly organized documentation-focused and thrives in fast-paced environments. If youre a natural cat herder who can bring clarity and structure to complex initiatives wed love to hear from you.

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

The HHH Program is a direct hire program for talented individuals seeking careers in Consumer Lending Consumer Small Business Banking Human Resources Technology and Wealth Investment Management. Learn more about our program: HHH Program.

In this role you will:

• Provide technical systems support for issues and initiatives related to applications systems databases or other technical products and services within Systems Operations business area
• Review basic or tactical technical issues
• Evaluate queries to extract Systems Operations data
• Create standard databases
• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area
• Reporting in data analytics with Tableau reports and power BI
• Provide technical information of the supported system area to managers functional colleagues and stakeholders including internal customers

Required Qualifications:

• 6 months of Technology Engineering experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications

• 1 year of experience in patch management systems administration or infrastructure engineering.
• Strong understanding of operating systems (Windows Linux Unix) and patching tools (e.g. WSUS SCCM BigFix).
• Experience with vulnerability management and remediation practices.
• Familiarity with compliance frameworks
• Proficiency in scripting languages (e.g. PowerShell Bash Python) for automation and reporting.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities in a cross-functional environment.
• Ability to manage multiple tasks and priorities in a fast-paced setting.

• Certifications such as CompTIA Security Microsoft Certified: Azure Administrator or Red Hat Certified Engineer (RHCE).
• Experience with enterprise monitoring tools and change management processes (e.g. ITIL).
• Demonstrated strong organizational skills through successful management of multiple concurrent projects.
• Ability to produce a copy of military orders including applicant name.

Job Expectations:

• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.
• Ability to work on-site at approved location listed
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Job Locations:

• Charlotte NC
• Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations.

#HHHProgram

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.