Night Auditor (Part-Time SUNMON) VOCO The Shelby, Myrtle Beach

Front Office Night Auditor

At The Shelby we dont just check people in and outwe craft unforgettable experiences. As a Front Office Night Auditor youll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay regardless of check-in/out time. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly in line with hotel and brand standards. More than just a front desk associate youll contribute to a seamless and comfortable guest experience turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT OUR COMPANY

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators savvy storytellers adventure-seekers tech entrepreneurs free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to goingAbove & Beyondto deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and whole-heartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards award-winning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the ://

VOCO an IHG Hotel

VOCO IHGs fastest-ever global brand expansion embodies its Latin roots with the meaning to invite and call together reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches combined with a relaxed unstuffy atmosphere that promises memorable experiences.

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm offering guests an unforgettable stay. Our boutique hotel promises personalized service stunning accommodations and a warm inviting atmosphere. Were not just a place to stay; were a destination that celebrates the unique spirit of Myrtle Beach.

ABOUT THE ROLE

Responsible for greeting and registering guests providing excellent guest service and settling the guests account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift however may be asked and assigned another shift due to work needs.

SCOPE OF WORK TEAM

• Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors

• Supports the front office team sales team and guest experience

RESPONSIBILITIES

• Main responsibilities include registering guests making and modifying reservations but may be required to assist with hotel operator and/or concierge duties.

• Possess knowledge of all hotel features services hours of operation room numbers and types room layout decor room rates packages/promotions daily house count and room availability status with expected arrivals and departures scheduled in-house activities and their locations and times.

• Acknowledge all guests anticipate needs and always respond promptly to maintain positive guest relations at all times.

• Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA generate registration card and verify registration with guest; obtain information for credit/payment collect cash if designated; assign guest room; and advise guest of any messages mail faxes etc. received for them.

• Maintain guest history files.

• Set-up accurate accounts for each guest with accordance to their requirements i.e. separate room/tax/incidentals/comps.

• File registration cards and vouchers by room number.

• Assist and process overbooked or walked guests.

• Assist and provide room change accommodations.

• Document all guest requests complaints or problems.

• Resolve guest complaints to ensure guest satisfaction.

• Maintain organized and clean work area with necessary supplies.

• Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.

• Communicate with prior shifts Front Desk Agent to review all follow-up items.

• Answer department telephone within property guidelines as to number of rings correct greeting and proper etiquette.

• Process end of day reports.

Qualifications

EXPERIENCE:

Prior Experience:

• 1 years Previous hotel/front desk/night audit experience.

Subject Expertise:

• Experience with OPERA Reservation system highly encouraged.

• Must have good working knowledge of Microsoft Office Outlook and common office computer systems and software

• Report any unusual occurrences and/or request to Supervisor.

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

• Must be able to effectively communicate to guests management and coworkers

• Must be able to follow directions with attention to detail speed and accuracy

• Must be a team player with the ability to work under minimal supervision

• Must be able to multi-task in a fast-paced work environment

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally and or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.

• Ability to stand for the entire shift.

• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Hours Required: Typical hours for this position will be 3rd shift 11PM-7AM including weekends and certain circumstances you may be asked occasionally to arrive early or stay later until your relief arrives.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• Vacation

• Medical Dental Vision Life Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs

• Associate Referral Bonus Program

EXPERIENCE:

• Prior Experience:
  • 1 Previous Front Desk/Night audit experience of employment in a related position with this company or other companies in hotels or administration related work.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.
  • Must have basic Excel PowerPoint Word; PC knowledge minimum typing speed of 50wpm ability to write and communicate professionally bi-lingual fluency a plus; Must be hospitality oriented and possess the ability to work under pressure. Should possess the ability to complete multiple tasks simultaneously.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Must be able to sustain composure remain calm and possess a positive attitude.
  • Must be energetic and outgoing.
  • Must be service oriented with excellent customer service skills.
  • Must be able to follow directions with focus to detail speed and accuracy.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to multi-task in a fast-paced work environment.
  • Must possess excellent interpersonal and organizational skills.
  • Must have basic knowledge of arithmetic.
  • Must have the ability to input data and access information on the computer.
  • Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
  • Must be able to read write and understand the English language.
  • Must be able to exercise confidentiality and discretion.
  • Must be able to effectively communicate.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours Monday - Friday 8am - 5pm (PST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.