Customer Service Supervisor Pools

Coffs Harbour - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lead the frontline at Coffs Harbours vibrant pool facilities
Deliver great service while supporting programs bookings and events
Enjoy variety and impact in a fast-paced community-focused role

Are you passionate about creating great customer experiences and love working in a vibrant community-focused environment The City of Coffs Harbour is looking for a Customer Service Supervisor to lead frontline operations across our pool facilities.

About the role

As the Customer Service Supervisor youll play a key role in keeping our pool facilities running smoothly and ensuring every visitor has a safe welcoming and enjoyable this role you will:

Supervise and support casual customer service staff
Manage bookings kiosk sales and reception operations
Deliver friendly accurate service to pool patrons
Support pool programs events and day-to-day operations

Please note: this role operates across 7 days being Monday to Sunday. Work performed on Saturdays and Sundays will attract shift penalties.

Please refer to the Position Description for a more detailed understanding of the role.

About you

To succeed in this role youll bring a mix of hands-on customer service experience strong admin skills and the right certifications including:

Tertiary qualifications in business administration or equivalent
Experience in customer-facing roles
Pool Lifeguard First Aid and CPR certifications (or willingness to obtain)
Working with Children Check and Class C Drivers Licence
Strong admin and cash handling skills
A positive attitude and commitment to community service

Whats on offer

Competitive Salary from around $70K depending on your capabilities and experience 12% superannuation
Temporary Full-Time position of 38 hours per week until 30 June 2026
Flex time flexible work arrangements and generous leave entitlements!
Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the Citys opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSWs most beautiful regions. Check out the benefits of living on the Coffs Coast

Want to chat

Please reach out to Richard Leslie Team Leader Pools on or via phoneto discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process please reach out to our Talent Acquisition Team via email at

Want to apply

The application process and further details including the Position Description can be found below.

Applications are to be submitted by 9pm (AEST NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds regardless of race religion nationality gender sexual orientation age veteran or disability status.

Required Experience:

Manager

Lead the frontline at Coffs Harbours vibrant pool facilitiesDeliver great service while supporting programs bookings and eventsEnjoy variety and impact in a fast-paced community-focused roleAre you passionate about creating great customer experiences and love working in a vibrant community-focused e...

Lead the frontline at Coffs Harbours vibrant pool facilities
Deliver great service while supporting programs bookings and events
Enjoy variety and impact in a fast-paced community-focused role