Service Management Lead

6-month daily rate contract with a possible extension.

Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred passionate technology professionals. Together we ensure our services are built sustainably to scale handling over 1 billion bets annually.

Our Tech Teams deliver gaming moments that pack a punch! You will have the opportunity to innovate and inspire leveraging technology to make good moments great. Game to join us

The Service Management Lead is responsible for the execution and continuous improvement of IT service management processes. This role ensures the continuous improvement of IT service management processes are delivered efficiently and effectively in alignment with business objectives and customer expectations.

Operating within a highly outsourced Tier 1 vendor environment the role ensures operational management and governance of IT Service Management based on ITIL processes for services delivered by outsourced partners and IT Suppliers services.

Key Accountabilities:

• Lead the development and implementation of ITIL-based service management processes.
• Drive continuous improvement initiatives across incident problem change and service request management.
• Monitor service performance and ensure adherence to SLAs and KPIs.
• Sustain a 24x7 operation for all Major Incident Management process to drive the resolution and support of major incidents.
• Collaborate with internal and external stakeholders to resolve service issues and enhance service delivery.
• Manage service reporting and provide insights to senior leadership.
• Ensure compliance with regulatory and audit requirements.
• Champion a customer-centric culture within the service management team.
• Oversee IT Asset Management (ITAM) processes including asset lifecycle inventory accuracy and compliance.
• Manage the Service Desk operations ensuring timely resolution of incidents and service requests.
• Implement best practices for ITAM and Service Desk aligned with industry standards.
• Coordinate with procurement and finance teams for asset acquisition and disposal.
• Relevant third-party vendor management and technology licensing.

What Youll Bring:

• Extensive experience in IT service management within large and complex environments.
• Strong knowledge of ITIL framework and service management tools.
• Proven leadership and stakeholder management skills.
• Excellent analytical and problem-solving abilities.
• ITIL certification and other relevant qualifications preferred.

About Us

Tabcorp is Australias leading gambling entertainment company. Our 3000 team is as diverse as Australia itself. Our people drive the iconic homegrown world-class brands TAB Sky Racing and MAX. As an ASX-listed company were proud to shape our industry for the better.

Apply Now

Now is the time to join Tabcorp! The start of a new exciting chapter in our long history. We have a dynamic new CEO in Gillon McLachlan and were building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times however we believe being together is key to our success.

Were committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belongingand is treated with respect. As a Tabcorp employee you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability or with any workplace accessibility requirements. Please reach out viashould you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a Circle Back Initiative employer we commit to respond to every applicant.