Service Delivery Manager (Finance and Accounting Operations)
Service Delivery Manager (Finance and Accounting Operations)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description:
Why join DXC Technology
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries speak multiple languages and work with over 6000 customers on almost every use the power of technology to deliver mission critical IT services that move the world
Job location:
Hybrid from Wroclaw
As a result of our dynamic growth we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO. The person in this role will oversee the delivery of all finance and accounting services for assigned client accounts.
This role involves managing client relationships ensuring the highest level of service delivery driving process improvements and leading F&A process transformation.
The ideal candidate will have extensive experience in finance and accounting within a BPO environment coupled with strong leadership and client management skills.
Client Relationship Management
- Serve as the primary point of contact for clients maintaining strong and positive relationships.
- Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.
- Conduct regular client meetings to review performance discuss improvements and track satisfaction through metrics such as NPS.
Service Delivery Management:
- Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.
- Monitor and ensure adherence to service level agreements and key performance indicators.
- Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.
- Promptly address and resolve any issues or discrepancies in service delivery.
Financial Management:
- Ensure the accuracy and timeliness of financial reporting and analysis for clients.
- Oversee the preparation of budgets forecasts and financial plans.
- Monitor financial performance and manage risks effectively.
Strategic Planning and Process Transformation:
- Lead process transformation projects aimed at enhancing efficiency quality and client satisfaction.
- Regularly review and optimize processes to achieve operational excellence.
- Contribute to strategic planning and execution of F&A delivery.
- Identify opportunities for expanding services and improving existing processes.
- Identify and mitigate financial and operational risks.
Qualifications:
- Bachelors degree in finance accounting Business Administration or a related field; MBA or CPA preferred.
- Minimum of 10 years of experience in finance and accounting service delivery management preferably in a BPO environment.
- Proven track record of managing client relationships and delivering high-quality services.
- Experience in driving process transformation and continuous improvement initiatives.
- Ability to work in a dynamic environment under time pressure.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in financial software and tools.
Why would you join us
As a team we offer our knowledge experience support sympathy and honesty. We are happy to teach and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about a job we do and we want to share this joy with you.
As a company we offer a steady job in an international company in a heavily invested area where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn work with experts share your knowledge and enjoy many social activities and events prepared for our Employees.
Additionally we offer:
advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)
anonboarding buddys supportto make you feel comfortable in our company from day one
substantialmedical insurance packageprovided in cooperation with the biggest medical services provider in Poland
life insurance package
Multisport Card
unlimited access toDXC Universitywith courses from a bunch of external partners for the best learners experience (e.g. LinkedIn Learning Udemy)
access to aforeign language learning platform
DXC Partner courses and certifications(Microsoft SAP ServiceNow AWS Google Dell Technologies IBM Microfocus Salesforce Red Hat VMware Workday)
Employee Referral Program- a financial bonus for the referrer for a successful candidate recommendation
Employee Recognition Programwith points assigned by colleagues for the recognized employees (exchangeable for prizes)
Employee Assistance Program(providing 24/7 support for employees and their families in difficult life situations)
opportunity to join our numerouscharity and ecology-related eventsorganized by our CSR Team (Corporate Social Responsibility)
DiXi Coolactivities: trips sports and wellness events discounts for cultural events
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Manager
Employment Type
Full-Time
