Global Customer Success Manager

In This Role Your Responsibilities Will Be:

• Leading the overall Customer Success strategy for assigned global Life Sciences accounts ensuring the successful adoption and use of Emerson products by co-developing Success Plans with customers and marshalling Emerson resources in support.
• Engaging in proactive communication tailored to customer needs and facilitating meetings with senior team members to review progress share key insights and align on next steps.
• Establishing yourself as a trusted advisor using empathy critical thinking and active listening to understand customer needs and provide tailored solutions.
• Partnering with Emerson account team members including the Global Strategic Account Leader (GSAL) Site Account Managers (SAM) Site Success Managers (SSM) and Product Success Managers (PSM) to achieve overall account strategies.
• Orchestrating a worldwide network of Sales Marketing Professional Services Product Operations and Support functions to resolve issues manage escalations and inform product development of potential improvements.
• Defining and reporting customer achievement of key performance indicators providing insights both internally and to customers.
• Championing customer needs by listening raising key insights and sharing feedback throughout the global Emerson organization.

You deliver messages in a clear compelling and concise manner adjusting content and style to meet the needs of diverse collaborators. You anticipate customer needs and provide services that are beyond customer expectations. You set objectives to align with broader organizational goals. You steer through the organizational maze to get things done.

• Bachelors Degree in Engineering or technical field and 10 years of experience in the Life Sciences industry
• 8 years of relevant experience in customer success account management business development and/or a customer facing leadership role.
• Ability to travel up to 25% as required for global account engagements
• Excellent written and verbal communication skills
• Legal Authorization to work in the US without sponsorship now or in the future

• MBA
• Global account leadership experience leading cross-functional teams
• Experience with delivery of software-based solutions at an enterprise scale

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our compensation philosophy is simple: we pay a competitive base salary within the local market in which we operate and reward performance during our annual merit review process. The salary range for this role is $137000.00 - 200000.00 annually plus benefits commensurate with the skills talent capabilities and experience each candidate brings to a role.

Learn more about ourCulture & Values.

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