Manager, Patient Flow Discharge & Transitions, RehabCCC

Union: Non-Union
Number of vacancies: 1
Site: Rehab/CCC Sites (West Park Toronto Rehab University Centre Bickle Lyndhurst)
Department: Rehab/CCC
Reports to: Clinical Director Patient Flow (Rehab/CCC)
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: October 17 2025

Position Summary

The Manager Patient Flow Discharge & Transitions Rehab/CCC will have operational accountability for supporting development / standardization / education / implementation and improvement of patient discharge / ALC processes across UHN Rehab/CCC sites. This role ensures timely safe and coordinated discharges while enhancing patient experience system efficiency and clinical outcomes.

The manager collaborates with interdisciplinary teams external partners and system stakeholders to remove barriers to flow implement best practices and support strategic initiatives aligned with organizational priorities.

To support patient centred discharges and transition the Manager Patient Flow - Discharge and Transitions will work closely with Ontario Health at Home and our Community Service providers to enable seamless transitions. Building relationships with our Community Partners and developing structures to engage them on a regular basis in transitioning patients back to the community will be a key to success.

This new role will work closely with the Clinical Directors across all of UHNs Rehab/CCC sites to ensure a consistent coordinated approach to patient flow & optimization of all rehab/CCC beds at UHN.

Leadership & Strategy

• Lead the development and implementation of patient flow strategies across Rehab & CCC with an emphasis on optimizing patient flow & bed capacity and reducing Alternative Level of Care (ALC) across all UHN Rehab/CCC sites.
• Collaborate with clinical leaders to align flow initiatives with organizational priorities (e.g. Home First Philosophy) quality safety and patient-centered care goals.

Operational Management

• Monitor and manage daily patient flow operations ensuring timely transitions and discharge planning across all Rehab/CCC sites.
• Identify and address bottlenecks delays and inefficiencies in post-acute care access and discharge planning.
• Oversee escalation processes and coordinate with bed management and access teams.
• Facilitate weekly complex discharge rounds in collaboration with Clinical Directors
• Employ metrics & key performance indicators to continuously evaluate and improve patient flow.

Team & Stakeholder Engagement

• Lead and support a team of flow coordinators discharge planners and allied health professionals to support patient flow & transition planning.
• Facilitate interdisciplinary collaboration across acute and post-acute settings.
• Build strong relationships with external partners (e.g. Ontario Health at Home long-term care acute care partners).

Performance & Quality Improvement

• Use data and analytics to monitor flow metrics identify trends and drive continuous improvement.
• Lead or support quality improvement initiatives related to transitions of care.
• Ensure compliance with regulatory standards and organizational policies.

Working Conditions:

• Full-time position primarily onsite with some flexibility for remote collaboration.
• Primary location is West Park; will require regular travel across UHN Rehab/CCC sites as well as occasionally to partner sites or regional meetings.

Qualifications :

• Bachelors degree in a health-related field required.
• Masters degree in Health Administration Nursing or related discipline preferred.
• Minimum 4 years of progressive leadership experience in healthcare with a focus on patient flow discharge planning or post-acute care coordination.
• Strong leadership and change management skills
• Excellent communication and stakeholder engagement abilities
• Knowledge of healthcare systems post-acute care models and community resources
• Proficiency in data analysis and performance improvement methodologies
• Ability to work in a fast-paced complex environment with competing priorities

Additional Information :

Why join UHN

• In addition to working alongside a diverse team of some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. Eligibility to participate in a generous HOOPP Pension plan ( access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

UHN is a respectful caring and inclusive workplace. We are committed to championing accessibility diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance.  Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants however only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time