Senior Product Delivery Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Be at the heart of transforming visions into market-ready products while you navigate through and solve complex this dynamic environment you ensure smooth product delivery and support change initiatives marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Client Onboarding & Services you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams build key relationships and enable the product to continuously deliver value. You will be responsible for a merchant portfolio where you will assist in driving strategy and optimization. This role involves collaboration with internal and external stakeholders client implementations and servicing and process validation.
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firms risk controls compliance and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- Demonstrate a strong understanding of the organizations purpose operations and your specific business segment.
- Conduct research to identify product issues collaborating with relevant resources and third-party vendors for timely accurate resolutions and staying informed on product enhancements.
- Present fraud performance and trends within the clients ecosystem to leadership offering recommendations for improvement and meeting project deadlines.
- Provide product training and support within the fraud user interface to clients facilitating a self-service approach and improving training materials and processes.
- Communicate process status including key risks issues and potential solutions both internally and to clients.
- Investigate data anomalies that lead to risk supplying clients with findings and solutions derived from data analysis.
- Manage incoming requests supplying necessary data to develop new products or enhance existing ones.
- Execute effective process management and accountability structures to ensure required controls are maintained.
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Demonstrated ability to evaluate existing practices propose innovative solutions and process enhancements as business transitions to target state tools and processes
- Understanding of merchant services processes and the ability to consult with internal and external customers by having worked with/in merchant services
- Demonstrates knowledge to learn testing functions on multiple platforms
- Bachelors degree or equivalent experience
Preferred qualifications capabilities and skills
- Developed knowledge of the product development life cycle
- Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms
- Background in product testing client onboarding client service validation testing or financial operations
Required Experience:
Senior IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
