Enterprise Customer Success Manager
Enterprise Customer Success Manager
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Job Description
Were looking for an Enterprise Customer Success Manager to partner with Mews largest and most strategic customers helping them achieve their business goals while driving adoption growth and long-term success.
In this role youll translate customer objectives into actionable growth initiatives guide them through every stage of their journey and ensure they realise the full value of Mews Hospitality Cloud. Youll work methodically using clear frameworks and proven methodologies to manage complex accounts and deliver an exceptional experience at every touchpoint.
Your mission should you choose to accept it
- Own the customer relationship and growth journeycovering adoption expansion and renewal
- Build and execute strategic Customer Success Plans and deliver impactful business reviews
- Analyse each customers tech ecosystem to tailor solutions and maximise value
- Manage expectations commitments and delivery across multiple stakeholders
- Collaborate cross-functionally to ensure a unified one business approach to customer growth
- Proactively identify risks and opportunities managing health scores and forecasts
- Lead onboarding projects for expansion into new properties or services
- Partner with marketing to develop advocacy and growth-focused customer campaigns
Youll be a great fit if you bring a few of the below with you
- Proven experience in enterprise-level Customer Success within SaaS
- Hospitality tech knowledge ideally with PMS or related hotel technology solutions
- Track record in driving revenue growth adoption and retention
- Strong communication skills with confidence at executive and board levels
- Deep understanding of enterprise business structures and stakeholder management
- Highly organised with excellent attention to detail and risk management skills
- Resourceful problem-solver with a proactive solutions-first approach
- Comfortable working in a fast-paced evolving global environment
Required Experience:
Manager
Employment Type
Full Time
