Revenue Enablement Manager Customer Success

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out ourbrand video.

Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now

Meet Synthesia

Were on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Readstories from happy customersand what1200 people say on G2.

In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.

About Revenue Enablement at Synthesia

Were not your average enablement teamwe operate as an extension of the field. Our team stays deeply connected to customer-facing roles joining calls shadowing engagements and continuously learning from real-world interactions. We pride ourselves on being experts not only in our products but also in the domains our customers operate in. That means were always ahead of the curve translating the latest product innovations and industry shifts into practical actionable guidance that empowers the field to deliver exceptional customer outcomes.

Role Overview

The Manager of Post-Sales Enablement owns the strategy execution and continuous improvement of enablement programs for Customer Success Support and Services teams. This role ensures customer-facing teams have the skills processes and tools to accelerate time-to-value drive adoption improve retention and deliver consistent high-quality customer experiences.

Reporting to the Head of Revenue Enablement this role is highly strategic and requires the ability to align enablement efforts with company-wide growth initiatives influence senior leadership and drive measurable impact on revenue outcomes. It is expected to operate at both the strategic and executional level ensuring that enablement programs are not only designed but also successfully embedded in the field.

Youll partner closely with CS leadership Support/Services managers RevOps Product and Executive stakeholders to embed best practices streamline workflows and measure impact across all stages of the post-sales customer journey. While initially an individual contributor role this position will scale into a leadership role as the company grows.

Key Responsibilities

Cross-Functional Alignment

• Partner with CRO CS/Support leadership RevOps Product and PMM to ensure alignment with GTM and customer experience priorities.
• Act as a strategic advisor on post-sales performance and field readiness.
• Proactively partner directly with senior leaders within the post-sales org to create programs and materials that improve the post-sales workflow.

Strategy & Program Execution

• Build and execute a global post-sales enablement strategy aligned to customer outcomes and retention goals.
• Implement and drive adoption of our customer engagement process activity frameworks and value realization practices.
• Develop training onboarding and ongoing skill development programs for the post-sales roles.

Field Engagement & Process Optimization

• Shadow customer calls onboarding sessions and support interactions to identify gaps and opportunities.
• Develop playbooks for onboarding adoption renewal readiness escalation management and customer health.
• Standardize best practices for QBRs success planning and issue resolution.

Tools AI & Automation

• Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows.
• Drive adoption of post-sales systems (e.g. Planhat Salesforce Omni).
• Identify opportunities to use AI and automation to reduce friction and improve efficiency.

Measurement & Insights

• Analyze performance data and adjust enablement programs based on insights.
• Review data to understand behavior change and recommend reinforcement or training programs to increase performance.

Experience Requirements

• 710 years in post-sales enablement Customer Success Support Services or related fields.
• Experience implementing customer success methodologies and driving adoption across global teams.
• Strong background in training onboarding and process optimization.
• Proficiency with CS/Support tech stacks and enablement platforms (e.g. CSPs Salesforce).
• Ability to influence senior leaders and drive cross-functional alignment on complex projects.
• Experience in fast paced high-growth environments.
• Comfort building from scratch and proven ability to scale programs over time.

Salary: We are targeting a salary of $160000-$20000 depending on experience