Customer Support Engineer, EMEA
Posted on :
04-10-2025
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1 Vacancy
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Job Description
Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified single source of truth for multiple workloads including business intelligence analytics and machine learning. Fully 90% of companies that try Incorta become customers and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective agile and impactful.
As a Customer Support Engineer at Incorta you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers resolving technical issues troubleshooting complex challenges and guiding them to get the most value out of Incortas this role you will also serve as a trusted advisor and advocate for customer needs collaborating with internal teams to drive resolutions and improve the overall customer experience.
YOU WILL
- Deliver day-to-day technical support to Incortas EMEA customers via phone email and other channels.
- Troubleshoot and resolve complex issues related to installation upgrades performance and clustering.
- Research and analyze incidents and service requests developing effective and timely solutions.
- Contribute to and enrich Incortas internal and external Knowledge Base and user community.
- Collaborate with cross-functional teams on projects providing input on support requirements for new tools and features.
- Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
- Show commitment to areas of strategic importance contributing to continuous improvement in support services.
YOU HAVE
- Bachelors degree in Computer Science Computer Engineering or a related field.
- 3 years of total technical experience with at least 2 years in a customer support role.
- Excellent analytical and troubleshooting skills.
- Strong experience in setting up and troubleshooting clusters and environments involving Linux Tomcat WebLogic Zookeeper Spark Hilex and Kafka.
- Knowledge of SQL.
- Exceptional verbal and written communication skills in English.
NICE TO HAVE
- Experience with BI tools such as Tableau MicroStrategy Power BI or experience in Python programming.
- Experience supporting analytics and BI software products.
- Knowledge of Oracle ERP (E-Business Suite).
- ITIL V3 Foundation or relevant technical certifications.
We could tell you that were building something that truly optimizes the way business intelligence is done. We could also tell you that were backed by marquee VCs such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazines Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner Magic Quadrant and the 2022 Gartner Market Guide. All true but the real reason you will want to come work for Incorta is that youll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in days or weeks like the current solutions.
Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
Key Skills
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