Salesforce Loyalty SME

About Us
Concord isnt your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences optimize operations and revolutionize their product offerings through seamless integration optimization and activation of technology and data.

We are purpose-built merging the industrys top specialty companies to amplify our Innovation Capabilities in analytics & AI data management & engineering UX and digital experience and technical platform integration automation & security engineering.


About the Role
We are seeking a highly skilled Loyalty Subject Matter Expert (SME) to partner with our clients in shaping and executing their loyalty program transformation. The SME will play a consultative role guiding the customer through loyalty redesign and replatforming initiatives helping to build a compelling business case that demonstrates both strategic and financial value.

This role requires deep expertise in loyalty program strategy ROI analysis customer retention and loyalty technology platforms with a strong preference for Salesforce Loyalty experience.


Key Responsibilities

• Act as a trusted advisor to our client onloyalty strategy redesign and replatforming projects.
• Support the creation of a business case for loyalty program transformation including ROI modeling and value realization frameworks.
• Provide industry best practices and thought leadership in loyalty program design and customer retention strategy.
• Evaluate and recommend appropriate loyalty platforms and technologies with a focus on Salesforce Loyalty.
• Partner with cross-functional teams (business technical and executive stakeholders) to ensure alignment between loyalty initiatives and overall customer experience goals.

Requirements

• Hands-on experience with Salesforce Loyalty Management design implementation configuration or solution architecture.
• Strong understanding of Salesforce ecosystem integration (Service Cloud Marketing Cloud Commerce Cloud) and how Loyalty fits into the overall CRM/CX journey.
• Proven experience designing implementing or optimizing loyalty programs within Retail and E-Commerce environments.
• Deep understanding of omnichannel loyalty strategy (online in-store integration mobile app engagement personalization).
• Strong ability to conduct Loyalty ROI analysis to demonstrate value in a retail context (customer lifetime value purchase frequency basket size).
• Experience creating business cases for loyalty program redesign/replatforming that resonate with consumer-driven organizations.
• Ability to recommend and apply Salesforce Loyalty best practices for program structure (tiers points rewards promotions).
• Familiarity with Salesforce data model and APIs as it relates to loyalty integrations.
• Ability to serve as a trusted advisor to executive stakeholders influencing loyalty program direction.
• Skilled in facilitating workshops requirements gathering and executive presentations.
• Strong communication and storytelling skills to translate complex findings into simple business narratives.
• Experience working in consulting advisory or client-facing roles is highly desirable.

What We Offer (Only W2)

• Health Dental and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Additional Information

• Duration: 3-6months contract with the possibility of extensionsdepending on business needs and performance.
• Type of employment:C2C or W2 hourly.
• Rate: $70- $80/hr.
• Requirements: Must be legally authorized to work in the United States without company sponsorship now or in the future.

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More than just a consulting firm Concord is an execution company helping clients enhance customer experience optimize operations and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment Digital & User Experience Cloud Applications & Integration Data Solutions & Analytics Quality Engineering and Information Security.

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