Head of GTM Operations
Head of GTM Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 220000 - 280000
1 Vacancy
Job Description
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.
Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.
Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.
Role Overview
Promises Go-To-Market (GTM) team is expanding and were hiring a GTM Operations to build and scale the operational backbone for sales marketing customer success and revenue growth. Reporting to the COO you will establish the systems processes and metrics that enable predictable growth and operational excellence.
Youll oversee critical areas such as pipeline management deal qualification pricing and packaging support compensation design renewal/expansion tracking marketing automation reporting dashboards sales enablement and cross-functional handoffs. This role requires a mix of strategic thinking hands-on execution and collaboration with GTM Finance Product and Customer Success leaders.
This is a rare opportunity to design and lead the revenue operations function in a high-growth company where your work directly impacts how millions of people access essential services.
What Youll Do
Own GTM operations across the full customer lifecycle from demand generation to renewals and expansion.
Define and maintain ICP segmentation (federal state local utilities) and ensure alignment across GTM functions.
Establish and lead pipeline review including deal qualification frameworks (BANT MEDDIC etc.) forecasting methodology data hygiene and pipeline / quota coverage.
Stand up a Deal Desk function for strategy approvals and RFP responses. Partner with Finance Product and GTM leaders on pricing and ROI models as needed.
Partner with Finance and leadership to design compensation plans aligned to company goals.
Define and operationalize sales delivery handoffs to ensure seamless customer onboarding.
Support definition of CS/AM models and track renewals expansions gross/net retention.
Implement marketing automation lead capture and scoring systems to improve funnel efficiency.
Build and maintain reporting dashboards across bookings revenue ARR retention and funnel health.
Partner with leadership on org planning and resource allocation for 2026 and beyond.
Facilitate cross-functional alignment between Sales Marketing Product and CS and provide board-ready reporting on GTM performance.
What Will Enable You
8 years of experience in revenue operations GTM operations or related roles in B2B SaaS or regulated industries.
Proven success building GTM Ops functions from early stage through scale including systems processes and metrics.
Deep understanding of sales marketing and CS motions including deal qualification pipeline coverage renewals and retention.
Expertise with CRM and GTM tooling (HubSpot Salesforce marketing automation reporting tools).
Strong analytical skills; able to define and track core metrics (bookings ARR retention CAC efficiency).
Experience running Deal Desk and RFP processes.
Comfortable collaborating with executives and cross-functional teams from Finance to Product.
Strong communication skills able to distill complexity into clear narratives for executives board and frontline teams.
Thrives in an early-stage fast-changing environment with a willingness to iterate quickly.
Motivated by Promises mission to improve how more than 80 million people access benefits and essential services.
Benefits and Work Environment
At Promise we invest in our teams well-being growth and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our companys success.
100% Paid Health Coverage: We cover 100% of base medical dental and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.
Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.
Required Experience:
Director
Employment Type
Full-Time
