Seasonal Surge Shelter Lead

Seasonal Surge Shelter Lead

Do you thrive in fast-paced environments and want to make a real difference when it matters most Join our team as a Surge Shelter Lead Staff and be part of a mission-driven crew that shows up when our community needs us most. Whether its freezing cold or snow youll be the compassionate steady presence that ensures safety dignity and care for our shelter participants. This isnt a 9-to-5 role; its an opportunity to step in during critical moments create a welcoming space and use your skills in compassion problem-solving and crisis support to impact lives in a meaningful way.

Job Description:

The Surge Shelter Lead Staff plays a key role in ensuring the safety dignity and well-being of participants during periods of extreme weather. This position is intermittent and requires flexibility to respond promptly when weather conditions require shelter activation. The Lead Staff provides compassionate trauma-informed care while maintaining clear boundaries and enforcing program policies to foster a respectful and safe environment.

Responsibilities:

• Serve as part of a dynamic and compassionate team to provide trauma-informed care to all participants.
• Meet participants with compassion and care at entry
• Complete all intakes with participants ensuring all documents are completed correctly.
• Assist community partners on-site to work with participants.
• Provide direct supervision of the emergency shelter and facilitate a safe environment by compassionately enforcing program guidelines and policies.
• Engage with and monitor participants who are assigned to your caseload ensuring needs are met in a supportive respectful manner.
• Engage with and direct shelter monitors as needed.
• Build rapport with participants and shelter monitors while maintaining professional boundaries.
• Support in overseeing and facilitating daily shelter operations participant onsite appointments and community partner visits.
• Ensure all duties outlined in the shift checklist including safety and cleanliness tasks are completed by shelter monitors and leads.
• Ensure all documentation is completed accurately and on time.
• Engage support and direct interns and volunteers as needed.
• Apply de-escalation techniques when necessary and provide crisis intervention support.
• Participate actively in staff meetings and required trainings.
• Complete all mandatory trainings to increase knowledge and skills related to trauma-informed care safety and emergency response.
• Promptly respond to Surge Shelter Opening phone calls and be prepared to report for duty.
• Ensure shelter space remains welcoming organized and inclusive.
• Document incidents participant updates and shift activities accurately and on time.
• Collaborate with team members and supervisors to continuously improve shelter operations and participant experience.

Qualifications:

• Punctual and reliable with consistent transportation available during all weather conditions.
• Ability to report to work within 8 hours or less of notification.
• Demonstrated ability to follow job expectations and responsibilities for each shift.
• Skilled in conflict resolution de-escalation methods and trauma-informed care practices.
• Strong interpersonal oral and written communication skills.
• Current CPR and Naloxone certification required within 1 month of hire.
• Ability to lift 10 lbs and perform basic shelter maintenance tasks.
• Commitment to treating all participants with dignity compassion and respect.
• Experience working in shelters social services or crisis environments preferred but not required.
• Experience leading other staff or volunteers

Status: Part-time seasonal temporary position December 1st- March 31st.

Hours: 8-hour shifts 8-4 pm 4-12 am or 12-8 am

Compensation: $21 an hour

Location: 2220 Stockton Street Richmond VA 23219

Computer Skills

Microsoft Word and PowerPoint Google Docs.

Work Environment

CARITAS Values: Achievement Innovation Integrity Passion Servant Leadership. The CARITAS

culture reflects these values. Professional and timely communication is expected as well as an understanding of and appreciation for all the programs of CARITAS: Shelter the Furniture Bank Works The Healing Place and the Recovery Residences.

Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job the employee is regularly required to stand walk use hands to finger handle or feel reach with hands and arms and talk or hear. The employee is frequently required to climb or balance; stoop kneel crouch or crawl; and taste or smell. The employee is occasionally required to sit. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Must be able to lift up to 10 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Drug-Free Workplace

The unlawful manufacture sale distribution dispensation possession or use of a controlled substance or marijuana is prohibited in the CARITAS workplace. As such while on CARITAS premises performing CARITAS-related duties or operating any CARITAS equipment whether during work time or non-work time employees are prohibited from being under the influence of drugs or alcohol and are strictly prohibited from possessing illegal drugs marijuana or excessive quantities of prescription or over-the-counter drugs.