AWS Operations Sr Support Engineer

Role Summary:

The Sun Life Application Operation Services organizations (AOS) focus is to provide a positive digital user experience that is seamless available and valuable for our Canadian and global business partners and clients by delivering the support and quality that ensures our technologies are fully functional secure resilient and highly stable.

The Senior Support Engineer is a member of the Amazon Web Services (AWS) Operations Support team which is responsible for supporting production applications within the Data & Analytics platform.

What will you do

• Maintain and support end-to-end application operations for the AWS Data & Analytics platform
  • Analyze and resolve complex data discrepancies in the data lake
  • Monitor and support jobs and application performance
  • Monitor identify and implement operational improvements
  • Ensure compliance withIncident Problem and Change Management policies and processes
  • Deploy enhancements to production using DevOps tooling (BitBucket CICD Pipeline Ansible Jenkins)
  • Participate in rotational on-call operational support including after hours support
• Ensure appropriate prioritizationand resolution of defects in accordance with agreed upon SLA
• Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner
• Provide technical documentation that includes design and operational support documentation
• Deliver innovative solutions by leveraging data and technology
• Engage influence and work collaboratively with Project Teams Operation teamsand vendors
• Develop an understanding of the business applications supported as well as the business direction

What do you need to succeed

• Bachelors degree in computer science and engineering or equivalent experience
• 4 years experience with Big Data solutions preferably using AWS or equivalent Public Cloud
• Experience using AWS Glue Lambda Redshift Sagemaker and Python/R
• Experience using Hive EMR S3 and querying in Linux and SQL Servers
• Experience with ETL Tools (Informatica on premise or Cloud)
• Experience working with very large data sets including knowledge of how to build programsthat leverage distributed computing
• Strong analytic troubleshooting and problem-solving skills
• Excellent communication and negotiation skills

Additional assets

• Experience with DevOps tools
• ITIL V3 Certification
• AWS Cloud Practitioner Certification
• Knowledge of GitHub Copilot

Whats in it for you:

• Were honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health mental physical and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization you and your leader use business and Client needs to choose where you work at home or in the office

As a condition of the role the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment in accordance with Sun Lifes policies and practices.