Production Specialist – Monitoring & Stability Assistant Vice President

Jacksonville, FL - USA

Monthly Salary: $ 78000 - 111800

Posted on: 04-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Description:

Job Title Production Specialist Monitoring & Stability

Corporate Title Assistant Vice President

Location Jacksonville

Overview

As a Production Specialist in Monitoring & Stability you will play a critical role in ensuring the delivery and reliability of Information Technology (IT) services across the organization. You will be part of a global 24/7 level 2 operations team that supports key end-user platforms including desktop email enterprise voice mobility and unified communications. You will help drive incident resolution service improvement and performance analytics while collaborating with cross-functional teams. Your leadership and technical insight will directly impact service quality and operational efficiency across the Bank.

What We Offer You

A diverse and inclusive environment that embraces change innovation and collaboration
A hybrid working model allowing for in-office / work from home flexibility generous vacation personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits
Educational resources matching gift and volunteer programs

What Youll Do

Lead the U.S.-based Level 2 Monitoring & Stability team ensuring effective incident and request management aligned with service level agreements
Coordinate training and cross-functional collaboration to enhance team capabilities and product knowledge
Oversee customer service delivery by monitoring incident queues and ensuring timely considerate support
Analyze issue trends and develop preventative solutions including process improvements and automation opportunities
Maintain compliance by following established guidelines and controls across all support processes
Build and manage relationships with stakeholders including Site Reliability Engineering product management business users and internal support teams

Skills Youll Need

Proficiency in supporting end-user platforms such as Windows 10 Microsoft Teams Exchange Online and Office 365
Hands-on experience with incident tracking tools like ServiceNow and performance analytics platforms
Familiarity with ITIL-based service management practices and change management processes
Working knowledge of Microsoft Power Apps and ServiceNow Platform Analytics
Experience in performance optimization and improving the efficiency of processes and services using Platform Analytics (i.e. within Service Now)

Skills That Will Help You Excel

Strong leadership and team development capabilities in a matrixed or virtual environment
Proactive customer-focused mindset with a drive for continuous improvement
Excellent communication and stakeholder management skills
Ability to identify automation opportunities and contribute to artificial intelligence-driven processes
Open transparent working style with a focus on collaboration and initiative

Expectations

It is the Banks expectation that employees hired into this role will work in the Jacksonville office in accordance with the Banks hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78000 to $111800. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email .

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly thinking commercially taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Banks Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.

Required Experience:

Exec

Job Description:Job Title Production Specialist Monitoring & StabilityCorporate Title Assistant Vice PresidentLocation JacksonvilleOverviewAs a Production Specialist in Monitoring & Stability you will play a critical role in ensuring the delivery and reliability of Information Technology (IT) servi...