IT Communications Sr Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
IT Communications Sr Analyst
This position is hybrid model in our Sao Paulo/Sao Bernardo do Campo unit.
Position Summary
The IT Communications will be responsible for developing executing and managing effective communication strategies within the IT department and across the organization. This role involves translating complex IT concepts into clear accessible information to ensure that all stakeholders are informed of IT initiatives updates and best practices. The ideal candidate will have a blend of technical knowledge and exceptional communication skills along with a strong understanding of the importance of effective stakeholder engagement.
Key Areas of Responsibility
- Develop and implement communication plans that effectively inform stakeholders about IT initiatives system updates and change management processes.
- Create engaging accurate and accessible content for various communication mediums including emails intranet updates presentations and other media.
- As required create clear and concise documentation including user guides FAQs and system release notes that effectively communicate technical concepts to non-technical audiences.
- Publish documentation such as use guides FAQ communications quick tips and other item in ServiceNOW.
- Collaborate with IT teams to gather information about ongoing projects system enhancements and IT policies to disseminate relevant content.
- Act as a point of contact for communication-related inquiries ensuring timely and effective responses to stakeholders.
- Organize or help support the organization of training sessions workshops and informational meetings to enhance understanding of IT tools and services.
- Ensure that all communication aligns with the overall branding and messaging of the organization.
- Monitor feedback and engagement metrics to assess communication effectiveness and continuously improve strategies.
- Use translation tools to translate communications and other documentation into Spanish Portuguese or Spanish.
- Coordinate the release of common IT communications across the Americas region.
- Serve as the primary point of contact for inquiries related to IT communications.
- Up to 25% of time may be assigned to work as part of the NORAM IT Collaboration squad.
- Stay informed about industry trends and best practices in IT communication to enhance the overall communication framework within the department.
Minimum Qualifications
- Bachelors degree in Communications Information Technology Public Relations or a related field.
- Speak and Write the following languages: English Spanish and Portuguese.
- Experience in communication roles with a focus on IT-related communications preferred.
- Strong grasp of IT concepts and terminology with the ability to translate complex information into easily understandable content.
- Excellent written and verbal communication skills.
- Proficiency in digital communication tools and platforms including content management systems and project collaboration software.
- Demonstrated ability to manage multiple projects and prioritize tasks under tight deadlines.
- Preferred functional experience working with graphical design tools such as Illustrator InDesign Photoshop.
- Knowledge of graphic design video production or multimedia content creation is a plus.
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:
- Elective Health and Dental plans.
- Retirement Savings Plan with a company contribution and a match.
- Company paid holidays vacation days and paid sick leave.
- Company provided Life Insurance.
Why Join Us
Say HI and learn more about working at Thales click here.
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At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!Required Experience:
Senior IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
