Technology Support Specialist

About MICDS

MICDS has a rich and distinctive history spanning more than 150 years. A leader in independent education MICDS is a college-prep coeducational school for grades JK-12. Our mission is to help students discover their unique talents preparing them for higher education and a life of purpose and service as engaged citizens in our ever-changing world.

Employee Benefits

MICDS offers employees a competitive salary and comprehensive benefits plan including a generous 403(b) retirement plan where the School contributes 8% of salary with an employees 3% contribution; medical dental and vision insurance; flexible spending accounts and long term care insurance; life insurance and short-term and long-term disability insurances; tuition benefit; paid leaves; access to a fitness center; and free lunch.

Application Process

For immediate consideration complete our online application at and upload a copy of your cover letter and resume.

JOB SUMMARY

Under the direction of the Director of Technology Service and Support supports technical information solutions and provides technical information systems support to the school community. Resolves moderately complex technical problems and may provide functional direction to student employees.

ESSENTIAL FUNCTIONS

• Analyses and solves hardware/software issues on both PC and Macintosh platforms for students faculty and staff.
• Analyzes and resolves problems on computer applications and systems and provides a wide range of in-depth technical assistance to faculty and staff.
• Installs and updates software per licensing requirements.
• Provides individual and/or group instruction and training to students faculty and staff on computer technologies as appropriate.
• Maintains a broad knowledge of state-of-the-art technology equipment and/or systems. Participates in professional development activities as appropriate.
• Provides general and in-depth technical guidance assistance and maintenance support to end users as requested on diverse software applications operating systems and hardware systems.
• Maintains a high standard of customer service in dealing with and responding to questions.
• Maintains applicable records including user lists user accounts and security and equipment inventory.
• Maintains classroom auditorium and meeting room audiovisual systems.
• Trains and supervises student employees as appropriate.
• Other projects and responsibilities may be added at the schools discretion.

JOB REQUIREMENTS AND QUALIFICATIONS

• Embodies the following personality and professional attributes: Community-focused Proactive Positive Empathetic Visible and Flexible
• Computer related associate or technical degree required. Technology certifications and bachelors degree preferred.
• Knowledge of computer hardware and software including Macintosh and PC.
• Strong application support experience with Google Workspace & Microsoft Office.
• Ability to communicate effectively both orally and in writing.
• Willingness to work additional hours during peak periods.
• Ability to prioritize and follow-up on multiple tasks and meet assigned deadlines.
• Ability to work independently or as a central figure on a multifunctional team.
• Ability to work and succeed in a multi-cultural collaborative peer-oriented environment.
• Goals and results oriented with a high level of initiative dependability and self-motivation.
• Ability to analyze complex computer problems and provide solutions.
• Ability to investigate and analyze information and draw conclusions.

OTHER INFORMATION

• A criminal history and background check is required and must be successfully completed.
• Generally works in standard office conditions and climate.
• May work at a desk and computer for extended periods of time.
• Exposed to visual display terminal for prolonged periods.
• Dexterity and precision are required in the operation of a computer.
• Light physical activity. Work may involve lifting and transporting equipment across campus.
• Flexibility to include some evening and weekend work.