Unsecured Relationship Officer

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

The Relationship Officer is responsible for managing day-to-day relationship with third party business partners to optimize business results and continually achieve and exceed targeted portfolio performance.

The individual in this role evaluates the effectiveness of assigned business partners performance to provide them with comprehensive coaching and development plans while anticipating and adapting to changes in new market conditions and/or legislations. As part of the Relationship Officer team the candidate actively shares and champions best practices with the Unsecured Recovery Operations team to promote consistency in benchmarking portfolio and business partner performance and continually improves departmental practices with the goal to maximize the return on investment.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Client focused Responds to extremely complex and/or sensitive client escalations.
• Problem solving Sets clear performance expectations monitor progress and provide business partners with feedback and direction to optimize business results and promote efficiency and timely account resolution.
• Adaptable and Flexible Supports the achievement of Recovery Operations business objectives and portfolio targets through extensive and effective analysis interpretation and comprehension of various reports and financial data to influence Business Partners performance while minimizing financial loss and/or risk to CIBC.

Who you are

• You are a bold and authentic leader. You represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings. (E.g. support and audit teams)
• Youre passionate about people. You develop and strengthen strategic relationships with business partners to become a unified front in the recovery process.
• You give meaning to data. You enjoy researching gathering data analyzing leading and/or providing support as required on projects to identify operational impacts and recommend solutions to management.
• You embrace and champion change. You leverage networks and improve knowledge of collection governance audit and compliance practices to effectively adapt recovery strategies in response to audit findings changes in market conditions and/or legislations.
• Youre driven by collective success. You participate in departmental corporate or national projects as the designated representative and provide subject matter expertise.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible.
• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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