EHR Helpdesk Analyst 2nd Shift

North Las Vegas, NV - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Helpdesk Analyst
Location: RTP NC (27709)
Client: State of North Carolina
Duration: 12 Months

Job Description:
We are seeking an EHR Helpdesk Analyst to provide advanced technical support for the Epic electronic health record (EHR) system at state-operated behavioral healthcare facilities. The ideal candidate will ensure timely resolution of IT issues promoting system reliability and end-user satisfaction.

Key Responsibilities:

Support Epic applications workflows and related clinical systems.
Serve as the first point of contact for IT support issues.
Troubleshoot complex application and workflow issues.
Provide remote desktop support for various devices.
Monitor service queues and manage incident resolution.

Required Skills:

Minimum of 2 years of Epic technical support experience.
Proficient with ServiceNow or similar ticketing systems.
In-depth understanding of EHR platforms especially Epic.
Epic certification in relevant modules is highly desired.
Experience supporting Epic applications in clinical settings.

To Apply:
Send your resume to with the subject line Resume Submission.

Position: Helpdesk Analyst Location: RTP NC (27709) Client: State of North Carolina Duration: 12 Months Job Description: We are seeking an EHR Helpdesk Analyst to provide advanced technical support for the Epic electronic health record (EHR) system at state-operated behavioral healthcare facilities....