Front of House LeaderManager

At Chick-fil-A leadership is more than a role its an opportunity to make a lasting impact. As aFront of House (FOH) Leader/Manager you will play a key role in shaping the guest experience developing future leaders and ensuring operational excellence across all service channels. By building strong systems coaching leaders and fostering a culture of care youll strengthen our restaurant today while investing in the leaders of tomorrow.

Why Join Us

Compensation & Benefits

• Competitive pay
• Paid training and leadership development programs
• Complimentary meals during shifts

Career Growth & Development

• Engaging leadership environment lead coach and inspire your team daily
• Priority career growth pathways with opportunities for advancement within Chick-fil-A
• Access toChick-fil-As Remarkable Futures Scholarship Program(over $215M awarded since 1973)
• Leadership certifications and career coaching
• Opportunities to participate inField Talent & Trainingat new restaurant openings

Work-Life Balance

• Flexible scheduling
• Closed on Sundays

Key Responsibilities

• Strategic Leadership: Develop and execute FOH strategies aligned with Chick-fil-As Critical Success Factors (Leadership Talent Financial Stewardship Sales & Brand Growth and Customer Experience).
• People Development: Coach and grow Team Leaders and Team Members by setting clear expectations providing accountability and investing in leadership development.
• Operational Excellence: Design optimize and oversee systems that ensure smooth FOH operations consistent service and efficiency across all service channels.
• Financial Stewardship: Manage FOH labor food and operational costs; conduct safe/till audits; use reporting tools to maximize profitability while upholding guest service standards.
• Customer Experience: Ensure FOH teams consistently deliver Chick-fil-As Core 4 Second-Mile Service andWinning Hearts Every Daystrategy with a focus on hospitality accuracy and speed.
• Continuous Improvement: Innovate and refine systems policies and practices to drive efficiency guest satisfaction and team engagement.
• Collaboration: Work closely with the Operator and leadership team to align goals share best practices and strengthen organization-wide strategy.
• Compliance & Standards: Maintain safety sanitation and quality assurance standards; ensure readiness for third-party inspections.

What Were Looking For

• Proven leadership experience with success in coaching and developing others
• Strong knowledge of Chick-fil-A operations FOH best practices Core 4 and Second-Mile Service
• Excellent communication and interpersonal skills; able to inspire and influence others
• Organized forward-thinking and solutions-oriented; thrives in a fast-paced environment
• Financial acumen with the ability to analyze data and control costs
• Flexible availability for openings closings peak hours and special events
• Aligned with Chick-fil-A Kentlands Squares core values Care Accountability Ownership Excellence)
• Able to communicate effectively with both Back of House (BOH) and Front of House (FOH) teams to ensure alignment and smooth operations

Job Details

• Pay:Competitive
• Type:Full-time
• Schedule:8-hour shifts MondaySaturday availability needed
• Location:On-site at Chick-fil-A Kentlands Square
• Education:No formal education required

Required Experience:

Manager