Survey Interviewer
Survey Interviewer
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$ 25839 - 43926
1 Vacancy
Job Description
This role is fully remote and On-Call approximately 20 - 29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.
Watch the video below for a preview of this role:
Job Description:
Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses.
During each survey interview well ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses.
Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experience.
Must be able to sit for long periods of time.
Required Qualifications:
High school diploma/GED
Must live within one of the following states to perform this role: Pennsylvania Ohio Texas Kentucky Kansas Georgia Indiana Iowa North Carolina & North Dakota Virginia West Virginia WisconsinWyomingSouth Carolina South Dakota New Hampshire Tennessee Utah Oklahoma Nevada Mississippi Montana Louisiana Idaho Arkansas & Alabama.
Preferred Skills/Experience:
6 months previous call center customer service or collections experience strongly preferred.
Previous experience collecting and recording data from the public.
Professional Skills:
- Active listening and communication skills both written and oral. Must be able to enunciate clearly and coherently.
- Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
- Strong interpersonal skills including courtesy professionalism and a cooperative attitude.
- Ability to be flexible in a work schedule and to work limited overtime as necessary required.
- Clear telephone speaking voice and ability to read accurately from a script
- Basic computer skills including keyboard skills and accurate data entry. Ability to type 30 words per minute.
- Fluent in reading writing and speaking in English.
- Must meet standard performance metrics.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$25839.00 - $43926.00Nationwide Remote Office (US99)Employment Type
Part-Time
