Applications Engineer Solar & Storage
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Job Location:
San Antonio - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Applications Engineer
Our client in San Antonio is hiring an Applications Engineer to provide post-sales technical assistance and troubleshooting for utility-scale inverter and energy storage products including central inverters and 3-phase string inverters. Responsibilities include:
- Provide technical support to customers via phone email and web for inverter and energy storage products.
- Troubleshoot and resolve complex technical issues using root cause analysis.
- Track document and manage customer cases to ensure timely resolution and follow-up.
- Collaborate with engineering R&D sales and manufacturing teams to resolve escalated issues.
- Work with factories and quality teams to implement corrective and preventive actions.
- Support field service teams and vendors on material and correction methods.
- Develop process improvements to enhance support operations and efficiency.
- Maintain customer satisfaction by ensuring professional communication and resolution of complaints.
- Provide frequent updates to stakeholders throughout issue resolution.
- Travel up to 40% to customer sites for troubleshooting issue resolution and relationship management.
Requirements:
- Bachelors degree in engineering or a related field
- 3 years of experience in energy storage solar or utilities
- Strong project management skills
- Field service engineering experience is a plus
Key Skills
- Data Center Experience
- Disaster Recovery
- VMware
- Computer Networking
- NFS
- Solaris
- Windows
- Virtualization
- Linux
- SAN
- Operating Systems
- Troubleshooting
About Company
Synerfac Staffing Employment Agencies are located across the U.S. for your convenience. Synerfac specializes in accounting, administrative, engineering, IT skilled trades, scientific, sales staffing and more.
