Applications Engineer Solar & Storage
Applications Engineer Solar & Storage
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Applications Engineer
Our client in San Antonio is hiring an Applications Engineer to provide post-sales technical assistance and troubleshooting for utility-scale inverter and energy storage products including central inverters and 3-phase string inverters. Responsibilities include:
- Provide technical support to customers via phone email and web for inverter and energy storage products.
- Troubleshoot and resolve complex technical issues using root cause analysis.
- Track document and manage customer cases to ensure timely resolution and follow-up.
- Collaborate with engineering R&D sales and manufacturing teams to resolve escalated issues.
- Work with factories and quality teams to implement corrective and preventive actions.
- Support field service teams and vendors on material and correction methods.
- Develop process improvements to enhance support operations and efficiency.
- Maintain customer satisfaction by ensuring professional communication and resolution of complaints.
- Provide frequent updates to stakeholders throughout issue resolution.
- Travel up to 40% to customer sites for troubleshooting issue resolution and relationship management.
Requirements:
- Bachelors degree in engineering or a related field
- 3 years of experience in energy storage solar or utilities
- Strong project management skills
- Field service engineering experience is a plus
Employment Type
Full-Time
