Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES:
Manages maintains protects and builds technology infrastructure. Provides support and implements technology needs.
Provides design implements and maintains wireless connectivity for users.
Manages all Layer 1 cabling Infrastructure for the switch networks and virtual server environments.
Monitors and responds to any network VPN or wireless issues across WAN/LAN. Resolves trouble tickets responds to alerts for switches and wireless access points down and replaces failed devices.
Implements and manages monitoring and alerting solutions for WAN/LAN and wireless networks.
Provides design implementation and deployment assistance on various projects from all departments in City.
Supports configures programs upgrades maintains troubleshoots and repairs voice networks and system components power supplies peripherals and software programs.
Troubleshoots issues that occur after initial installation of data cabling (fiber/copper).
Monitors customer inquiries and ensures appropriate and timely solutions.
Assists with design implementation monitoring and maintenance of primary and secondary datacenters.
Assists with setting long term strategy for Layer 1 cabling environment.

Evaluate Design implement and manage informal Telecommunications projects which includes bid document creation site walks with contractors review of bids and award of contract. Also management of the project as well as project closeout.
Install maintain troubleshoot and repair all Category and Non-Category based copper cabling Backbone and Horizontal for the entire Airport Campus which includes tenants and sub tenants.
Install maintain troubleshoot and repair all Optical Fiber based cabling Backbone and Horizontal for the entire Airport Campus which includes tenants and sub tenants.
Maintain Documentation and Records for all cabling systems optical fiber radio systems specialty systems cabling pathways both inside the terminal and the outside campus environment.
Plan and implement cross connect and cutover schedules for system rollout for Airport and Tenant systems.
Maintain and manage over 4000 item stock for maintaining the Structured Cabling environment for the Airport.
Maintain all testing supplies and equipment including Warranties SLAs Calibration Software and Firmware updates.
Provide access and escort for contractors engineers consultants etc for various needs in and around the Airport Campus.
Manage and maintain the airports Preferred Contractors for cabling installation services.
Manage and maintain the Cabling MACD Contractor(s) for the Airport including scheduling supplies and materials and Quality Assurance.
Manage and maintain over 200 communications rooms and/or spaces campus wide.
Perform Telecommunication Infrastructure Audits on new and existing systems to ensure quality applicable industry standards compliance as well as code compliance.
Assist upper management with future planning of Telecommunications Infrastructure.
Assist airport consultants and engineers in the design and implementation of Telecommunications Systems for Capital projects.
Assist in creating and maintaining the Airport Communications Infrastructure Standard.
Research new and emerging Telecommunications products for inclusion to Airport Standard Systems.
Performs related work as required.

SUPERVISORY RESPONSIBILITIES:
Work requires providing guidance and the potential to oversee another employee. This position may oversee work quality training instructing and work assignments.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:
English grammar spelling and punctuation
Principles and practices of basic bookkeeping
Modern office procedures methods and computer equipment
Information security principles
Firewall management
Networking fundamentals
Local and wide area network design and architecture
Networking components such as routers modems switches and servers
Principles and practices of the design installation and maintenance of voice data and communications networks and applications

Skill in:
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
Performing a variety of duties often changing from one task to another of a different nature
Performing basic mathematical functions such as addition subtraction multiplication division percentages and ratios
Leadership
Troubleshooting

Ability to:
Meet schedules and deadlines of the work.
Understand and carry out oral and written directions.
Accurately organize and maintain paper documents and electronic files.
Maintain the confidentiality of information and professional boundaries.
Communicate effectively both orally and in writing
Engineer build and test wireless network for optimum coverage and reliability.
Mitigate security risks and ensure network compliance with policies and procedures.
Work on installations upgrades and root cause analysis of service outages
Provide strategic planning network design and technical oversight of the city data network.

ADDITIONAL INFORMATION:

To meet City requirements a valid U.S. drivers license with 3 years of verifiable driving history is necessary. This position requires driving a City vehicle on the Airport campus.
A Federal background check is required to work on airport property. Certain criminal convictions will disqualify individuals from obtaining unescorted access privileges and therefore would exclude the candidate from employment.
This position is required to hold a customs seal endorsement in addition to the required SIDA credentials. The endorsement will be essential to access required work areas and must be maintained throughout employment.

MINIMUM QUALIFICATIONS:
High school or equivalent and 7 years relevant experience OR Associates degree and 5 years of relevant experience OR Bachelors Degree and 3 years relevant experience.

PREFERRED QUALIFICATIONS:
Expert Quality of Service understanding and configuration able to customize across all platforms to support Voice Video and/or selected applications:
Intermediate to expert with 802.1q vlans and OSPF routing protocol
Experience building testing and troubleshooting fiber optic networks
Understanding of 802.11BGN in both the 2.4 and 5 GHz frequencies
Ability to engineer build and test wireless network for optimum coverage and reliability
At least two years of relevant college-level course work or an Associates degree from an accredited college or university in Information Technology Computer Science or a related field-
Five (5) to seven (7) years of experience in Layer1 network design administration IT infrastructure and firewall support
Hands on experience in layer1-3 protocols

REQUIRED LICENSES:
A valid North Carolina drivers license (or valid drivers license in another United States territory) with the ability to obtain a North Carolina drivers license as required by The City of Charlotte policy. Must have 3 years of verifiable driving experience.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

ADA and Other Requirements
Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.

Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks.
Adequate vision hearing and speech required.

Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain.
Comprehensive of written information in work related documents
Ability to hear understand and distinguish speech.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.