Manager, Supply Chain

• Acts as primary in-house contact for the field sales team processes order details and executes necessary documentation to confirm order details and maintains frequent communication regarding all orders.
  • Processes customer direct load orders in a timely manner typically within the same day as receipt.
  • Resolves issues pertaining to customer orders.
  • Coordinates with sales and other appropriate departments in fulfilling orders.
  • Changes/modifies orders and issues credit memos.
  • Process direct/drop ship and assembly customer invoices within the same day as receipt.
  • Creates purchase orders for all drop ship orders within the same day of receipt for approval and processing as well as follow up with vendors on confirmed release dates and resolves potential issues as necessary to fulfill the order. Collects Bills of Lading for current month processing.
• Organizes and facilitates all supply chain related activities and logistics to fulfill orders for the Backpack Senior Nutrition Food Box Combo/Disaster Box and various one-off programs.
  • Works with the internal Community Impact and Volunteer Engagement Teams to schedule builds.
  • Completes all work orders arranges transits and updates all involved parties on shipment and arrival.
  • Handles any product issues that arise.
• Collaborate with the Senior Manager Supply Chain to ensure product availability for Project Preserve offsite production of custom food boxes and backpack production.
• Manage inventory levels and product flow through the Smyrna warehouse. Sends POs to vendors both in advance and as needed to ensure adequate availability of products for mixed load orders and assembly needs.
• Works closely with vendors to maintain current and accurate knowledge of supply chain disruptions cost increases/decreases and lead times.
• Analyzes sales trends to develop demand forecasts and provides accurate forecasts for vendors.
• Analyzes product movement and conducts periodic SKU rationalization to optimize inventory and product flow.
• Conducts vendor Category Reviews with top vendors and subsequently collaborates with the Director Supply Chain along with key vendor partner executives to expand relationships while working directly with vendor R & D teams to develop new innovative products.
• Works directly with suppliers on the development or reformulation of products which meet or exceed customer and Feeding America nutritional guidelines.
• Performs sales price benchmarking with competitors and makes recommendations for price adjustments to Director Supply Chain.
• Manages the product catalog including updated and accurate product information lead times pricing and additional pertinent information for products to ensure they will always be available for customer ordering. Also included on the direct list will be an opportunity buy section that lists timely opportunities for over-inventoried items short-dated items or general opportunity-buys from suppliers.
• Work with the Director Supply Chain and the sales team to determine best products to highlight via monthly flyers and other promotional material.
• Works with the sales team and Director Supply Chain on customer bids to provide accurate product availability and competitive pricing.
• Monitors and replenishes inventory for local Agency ordering via transits to Main and Camden warehouses to maintain adequate inventory thresholds as needed.
• Cross trains with and provides back up to the Senior Manager Supply Chain and Director Supply Chain as needed.
• Understands and utilizes the shortage report for ordering components and releasing orders.
• Acts as main administrator and key subject matter expert for and is the primary contact for e-commerce/ website updates (i.e. product images and nutrition information).
• Other duties as assigned.

• Monday Friday 8:00am 4:30pm. Occasional duties may be necessary as well as responding to issues outside of normal working hours (e.g. disaster response community events etc.).
• Essential business/ first responder: In instances of a federal state or locally declared emergency Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.

• Intermediate to advanced proficiency in Microsoft Office particularly Outlook Excel Teams and Word.
• Learn new databases and software.
• Interacts with all levels of the organization with confidence and professionalism.
• Adapts to a fast-paced and sales-focused work environment.
• Organizes coordinates and directs projects.
• Oral and written communication abilities.

• Work with a purpose: As one of middle Tennessees largest nonprofits our local hunger relief work is uniquely rewarding hands on and solutions oriented. We are innovative mission-focused diverse collaborative values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger we invite you to join our 120 person team in the fight against hunger as we work to achieve our vision of a hunger free community.

• Award winning workplace: we are a best-in-class workplace because we are passionate and people focused we listen respect care and challenge each other so that our neighbors can count on us. Our employees have identified us among The Tennesseans Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health financial empowerment personal and professional development as well as social and community engagement. There is ample opportunity to be engaged have work-life-balance and grow with Second Harvest.
  
• Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34 days off medical (employee-only is 100% employer paid) dental vision 403b retirement (up to 3% match 5% base length of service vesting) disability insurance (short and long term) and long-term care insurance.
  

• DEIB & Equal Employment Opportunity: Second Harvest Food Bank of Middle Tennessee provides equal employment to all applicants and employees based on merit qualifications and abilities. We do not discriminate in employment opportunities or practices on the basis of race color religion gender sexual orientation national origin age disability veteran status genetic information or any other legally protected status. We believe that inclusion and belonging strengthen our team drive innovation and enhance our ability to serve our community.

Required Experience:

Manager