Refractive Counselor
Refractive Counselor
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Job Description
Company Intro
At American Vision Partners (AVP) we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems operational infrastructure and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center Southwestern Eye Center Retinal Consultants of Arizona M&M Eye Institute Abrams Eye Institute Southwest Eye Institute Aiello Eye Institute Moretsky Cassidy Vision Correction Wellish Vision Institute West Texas Eye Associates and Vantage Eye Center. We are focused on building the nations largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona New Mexico Nevada California and Texas including 25 ambulatory surgical centers.
At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing best-in-class patient care pioneering research and technology and most importantly rewarding and recognizing our employees!
Responsibilities
- Build rapport provides clear concise details regarding specific surgery and cost; answers questions regarding procedure
- Recognizes patients personally; greets with a smile; makes eye contact and uses appropriate dialogue to provide a positive experience
- Overcome objections and recommend surgery based on patients desired outcome and physician recommendation
- Demonstrates thorough knowledge of companys services and procedures and communicates to patients in a way designed to earn patients trust and business
- Maintain a conversion rate of 60% or higher of eligible candidates
- Meet the companies goals set forth during and said time frame
- Obtains necessary information from patients to complete paperwork
- Schedule all patient surgery appointments; pre- and post-operative appointments including those with the patients referring physician
- Aid patients in obtaining financing if needed
- Prepares surgical charts labels documents with appropriate surgical paperwork per ASC Coordinator specifications
- Works closely with other departments / office to transfer chart information and complete charts as requested
- Answer all telephone inquiries from patients their families or referring physicians concerning surgery
- Obtains proper referral or authorization
- Collecting and processing payments from patients and daily reconciliation of cash report
- Respond to new patient inquiries and making outbound calls and/or emails to leads
- Follow up on all non-converted patients after consult
- Solicit referrals from patients- creating excitement for sharing a positive experience for friends and family
Qualifications
Education and Experience:
- High school diploma or equivalent
- Minimum one year medical practice experience; refractive surgical aesthetic or ophthalmology specialties preferred
- Sales or educational experience a plus
Benefits & Perks
Your health happiness and your future matters! At the Wellish Group we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!
Employment Type
Full-Time
