Data Center Technician

Responsible for effective delivery of technical support and installations. This will include break-fix tasks includes hardware network cabling and rack deployments site planning problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues resolving escalations and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.

• About the candidate:
  Bachelor of Science degree in Computer Science Information Systems OR equivalent work experience
  Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems)
  Experience with data center M&E equipment
  Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
  Experience working in a mission critical operations environment
  The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations.
  Ability to speak confidently and to communicate clearly in a virtual environment
  Strong adherence to processes and be a Process Champion
  Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
  Experience providing client-facing direct customer support and service.
  Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
  Highly service-oriented reliable responsible self-motivated
  Good English command

Required Data Center experience:

Basic knowledge of data center design including electrical and cooling plant & operation
Basic knowledge of airflow management (hot aisle cold aisle containment etc.)
Rack stack equipment including commissioning of new racks
Strong structured cabling skills on fiber & copper (e.g. looming term & test)

Required systems & hardware expertise:
Systems administration (Linux and/or Windows Servers)
Hardware repair diagnosis & break / fix
Networking fundamentals (DNS TCP/IP basic troubleshooting)
IT Hardware Concepts (RAID SAN x86 architecture SCSI FC ethernet iLO)
Base Operating System Installs and configuration
Core OS Services: SSH Telnet DHCP etc.

• Role Responsibilities and Requirements:

Act HW as support expert liaison to other technical teams & non-technical teams (e.g. networking compute compliance business operations)
Understand internal customer problems and provide technical solutions in a timely manner
Participate in the installation monitoring maintenance support and optimization of all production server hardware
System board level repair and fault diagnosis to SLAs
Planning and commissioning new rack positions
Involvement with the design and commissioning of new whitespaces
Structured cabling installation is a significant part of this position
Keep up with the latest technologies and apply them appropriately
Adherence to defined Health & Safety processes at all times
Working as part of a multi-disciplinary team without friction
Additional on premise work at customer locations maybe required

• Required Skills

Customer Service Good Communication Skills IT infrastructure Linux Server Hardware Technical Support Troubleshooting

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define coordinate vendor purchase needs. Responsible for support documentation as well.

Career Level - IC3