Customer Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
PRINCIPLE JOB RESPONSIBILITIES
Serve as first point of contact for customers by telephone or e-mail for all customers in Belgium and supporting the Netherlands office.
Serve as point of contact for interdepartmental communication regarding resource planning.
Log customer incidents and coordinate the follow up with our local and international support organization.
Maintain accurate records of formal correspondence with customers.
Manage the schedule of field service engineers (on call planning project planning maintenance planning etc.)
Prepare site visits for a team of /- 25 field service engineers and consultants.
Facilitating support to a team of field service engineers
Coordinating and planning preventive maintenance for contract customers. Work in a team of Benelux coordinators and provide each other back-up.
Arrangement of material shipments for spares support and emergency response.
Coordinate hardware returns & warranties with Aftermarket team.
Work with the sales and admin teams to ensure there is an overview of service contract renewals and Service Subscription renewals are maintained.
Communicate internal and external and follow the Emerson Safety & Quality processes and
standards on Service tasks.
REQUIRED QUALIFICATIONS AND EXPERIENCE
At least 2-3 years relevant experience in Customer Services
Bachelor level (through formal education or work experience) preferable in a technical field
Advanced level of telephone and complaints handling skills
Computer Literate (MS Office affinity with Management systems)
Verbal and written communication skills fluent in Dutch and English
CORE COMPETENCIES:
Instills Trust
Drives Results
Collaborates
Customer Focus
Optimizes Work Processes
PROFESSIONAL COMPETENCES
Action Oriented
Communicates Effectively
Plans & Aligns
Interpersonal Savvy
Nimble Learning
Being Resilient
Self-Development
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-in-class technologies and core platforms deliver value across a range of industries and sectors. With us, you ... View more
