Vendor Management Contracts & Systems Generalist

Tower Hill Insurance Group has an exciting opportunity for a talented Vendor Management Contracts & Systems Generalist who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Floridas most trusted names in homeowners insurance but it offers great opportunities for career advancement and personal growth along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive team mentality who want to make an impact and are committed to a long-term career in the insurance industry.

The Vendor Management Contracts and Systems Generalist is responsible for managing relationships with our vendors ensuring timely delivery of goods and services negotiating contracts maintaining accurate records and proactive maintenance of vendor systems and process. This position plays a crucial role in supporting the departments operational activities. This role ensures smooth and efficient operations through effective system maintenance management adherence to posted guidelines and maintenance of essential tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify potential vendors based on business needs and industry standards.
• Lead the onboarding process for new vendors ensuring compliance with company policies and standards.
• Negotiate contracts with vendors to secure favorable terms and conditions.
• Regularly review and update existing contracts to align with evolving business requirements.
• Provide financial analysis and audit work in support of one or more service contracts.
• Identify catalogue and monitor a contracts financial requirements and commitments.
• Establish key performance indicators (KPIs) for vendors and monitor performance against benchmarks.
• Monitor and analyze vendor performance to ensure compliance with service level agreements (SLAs) and drive continuous improvement.
• Cultivate strong positive relationships with vendors and business partners. Serve as the main point of contact for vendor-related matters.
• Identify and assess potential risks associated with vendor relationships and develop risk mitigation strategies.
• Evaluate pricing structures and negotiate cost-effective agreements while collaborating with vendors to identify cost-saving opportunities.
• Oversee the daily administration and operation of the Source-to-Pay (S2P) system ensuring it supports business processes efficiently.
• Collaborate with cross-functional teams to implement system configurations updates and enhancements.
• Troubleshoot and resolve system-related issues in coordination with IT and external vendors.
• Conduct regular audits to ensure system data integrity and accuracy.
• Develop and maintain documentation of system processes configurations and troubleshooting guidelines.
• Provide training and support to staff on S2P system functionalities and best practices.
• Monitor system performance identifying opportunities for improvement automation and increased efficiency.
• Stay informed on innovations in S2P systems and recommend upgrades or process enhancements as necessary.
• Develop update and maintain vendor-related guidelines policies and procedures ensuring they are accessible and communicated effectively.
• Maintain a repository of resources such as templates checklists and FAQs to support department operations and improve efficiency.
• Stay current on industry trends and best practices to bring innovation and value to the organizations vendor management and procurement functions.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelors Degree in Business Finance Supply Chain Management or related field required. Masters Degree preferred.

EXPERIENCE

Minimum of three (3) to five (5) years of relevant experience in vendor management contract negotiation and relationship building at a strategic level experience in insurance or finance industry preferred. Familiarity with industry best practices and emerging trends in vendor management a plus.

CERTIFICATIONS

N/A

LICENSES

N/A

Preferred work arrangement hybrid on-site but remote candidates will be considered based on qualifications and experience.

BENEFITS

• Medical
• Dental
• Vision
• Life & Accidental Death and Dismemberment (AD&D) and Disability Insurance
• 401 (k)
• Health Savings Account
• Accident and Cancer insurance plan

We offer competitive pay and benefits and well-being programs to support you and your more information about our company careers and Total Compensation visit: Total Compensation - Tower Hill Insurance ()

*Tower Hill Insurance currently operates in these states CT FL GA IA IN KY MI MS NC OH SC TN TX UT VA WV.

Tower Hill Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process please send an e-mail to or call and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however those candidates selected for further consideration will be contacted by Human Resources.