Parts Research Specialist
Parts Research Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Parts Research Specialist
Full-time TIS Location Olathe KS
Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts research and mechanical aptitude and customer service experience to respond to customers in a timely and accurate manner.
YOUR ROLE AND RESPONSIBILITIES
Youll deliver short and long term projects that support the business strategy. This will involve:
Provide part numbers pricing product availability and moderately complex technical information for material handling and industrial equipment sweeper/scrubbers aerial lift equipment and light construction equipment to customers and employees verbally and/or via electronic communication
Leverage knowledge of technical publications and parts manuals online resources and in house computer parts programs to research and gather information for customers and employees
Respond to parts research requests in a fast paced/high volume call center
Leverage parts recognition experience and mechanical aptitude to meet customer expectations
Navigate and use the ERP system and other company databases and programs to ensure accurate and timely customer service
HOW TO SUCCEED
Were looking for someone who can come up with simple solutions to complex problems. To join us you need:
Must possess a minimum of 2 years customer service experience
Demonstrates proficient research and analytical skills witha minimum of 2 years related experience
Previous experience and/or willingness and interest to work in a call center environment
Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity
Demonstrates mechanical aptitude and intermediate parts identification proficiency
BENEFITS
Youll be part of a people-centric culture where your well-being matters. Our comprehensive package offers standard benefits such as medical dental and vision plus unique benefits such as our incredible dollar for dollar 401(k) match up to 6%.
We also offer:
Opportunities for professional development including access to LinkedIn Learning and many in-house/external training courses
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are down-to-earth easy to work and engage with. We welcome differences and celebrate new ideas.
ABOUT TVH
TVH is a global one stop shop for spare parts and accessories for forklift trucks industrial equipment and agricultural machinery. Our 4600 colleagues are the strength heart and soul of TVH. We are a dynamic team where initiative and entrepreneurship are valued and innovation takes center stage.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race color religion sex sexual orientation gender identity or expression pregnancy national origin age disability genetic information veteran status or any other protected status in accordance with applicable laws.
Required Experience:
IC
Employment Type
Full-Time
