Operations Manager
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Job Location:
The Hague - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee The Hague Marriott. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Operations Manager The Hague Marriott Hotel
Are you an experienced hospitality professional who thrives on leading teams in a dynamic environment The Hague Marriott Hotel is looking for an Operations Manager to guide our department heads and ensure smooth daily operations while delivering an exceptional guest experience.
About the Role
As Operations Manager you are responsible for overseeing the hotels daily operations. You ensure quality service and efficiency across all operational departmentsfrom Food & Beverage to Rooms. Acting as the link between teams and senior management you make sure all departments work seamlessly together.
Your key responsibilities include:
Managing day-to-day hotel operations and acting as the General Managers deputy during their absence.
Leading and developing department heads including the Executive Chef F&B Manager Front Office Manager and Executive Housekeeper.
Achieving targets in guest satisfaction revenue and cost control.
Collaborating closely with HR Finance and Sales & Events to seize new opportunities and continuously improve existing processes.
Being a visible leader on the floor ensuring service and product quality meet the highest standards.
Overseeing correct use of Marriott systems and ensuring accurate reporting.
Embedding Marriott Brand Standards into daily operations.
Driving high service and product standards together with your team.
Maintaining measurable excellence in guest satisfaction.
Key Responsibilities
Lead the department heads of Food & Beverage Kitchen Front Office and Housekeeping.
Safeguard quality service and guest satisfaction across all operational areas.
Manage budgets and costs ensuring revenue and operational goals are met.
Streamline cross-departmental collaboration to maximize guest satisfaction.
Develop coach and motivate managers and their teams.
Contribute actively to strategic planning and achieving operational objectives.
Monitor processes and ensure compliance with laws and regulations.
Analyze performance and report results to the General Manager.
Be visibly present on the floor to observe and improve processes and service delivery.
Initiate improvement projects and innovation within operational departments.
Maintain flexible working hours to be present during key service moments.
What You Bring
A Bachelors degree in Hotel Management or equivalent.
Minimum 5 years of management experience at department head level in a hotel (e.g. Rooms Division Manager F&B Manager or Front Office Manager).
Strong leadership skills with a track record in coaching and developing managers.
Excellent communication skills in English and Dutch.
Analytical decisive and solution-oriented.
Flexible hands-on and fully guest-focused.
Ready for this challenge
Apply today and become our new Operations Manager. Together well ensure every guest enjoys an unforgettable experiencetime after time.
What We Offer
A challenging and versatile role in The Hagues largest hotel within an inclusive working environment.
The opportunity to work closely with the General Manager and directly impact operational strategy.
Room for personal growth and career development within Marriott International.
A competitive salary in line with the Dutch Horeca CAO and additional benefits.
Access to the Marriott Explore Rate global discounts on stays for you your family and friends.
A supportive and inclusive workplace focused on your development.
Travel allowance staff meals during shifts and employee discounts on Food & Beverage.
The opportunity to be part of the worlds most loved hospitality brand.
This company is an equal opportunity employer.
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Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
