Run Analyst (with French)

Position Description:

Responsibilities
Application support production monitoring incident management
Problem identification
Qualify incidents and perform root cause analysis
Escalate fixing proposals

Your future duties and responsibilities:

Main Tasks
Guarantee the management of incident requests:
Ensure production monitoring (processing of files problem management review of authorizations monitoring of end-of-period treatments management of service continuity plans)
Qualify incident reports and propose solutions
Analyze malfunctions diagnose and solve them or escalate to the concerned team following up on resolution
Conduct checkpoints at major project stages and raise alerts in case of non-compliance in collaboration with squad members (Tech lead developers IT engineer)
Alert management and the squad of any major malfunction detected
Provide first feasibility and complexity assessments contributing to the choice of corrective solutions with the squad
Guarantee the performance of operational monitoring over the allocated period ensuring responsiveness in service restoration and compliance with SLAs:
Assess risks that may arise during activities within the scope of responsibility
Ensure objectives and deadlines are met respecting SLAs
Identify and request essential resources
Develop functional or technical macro-solutions seeking additional resources and expertise if required
Validate solutions and hypotheses (functional or technical)
Ensure deliverables related to operations are kept updated according to standards and norms
Be an active participant in skill development (functional and technical) within the scope of activity:
Participate in meetings and committees related to the scope of intervention
Contribute to communication within the scope of activity:
Ensure communication with stakeholders at defined frequencies
Organize documentation/knowledge base of solutions:
Keep it updated with FAQs and bug-fixing information
Prepare technical documentation
Promote continuous improvement and reduction of incidents
Challenge the team constructively and share ideas
Additional:
Willing and able to work outside normal office hours in exceptional circumstances
Available for occasional travel

Required qualifications to be successful in this role:

Technical Skills
Experienced in application production run support
Incident management on web front systems and associated APIs
Knowledge of web technologies (Java EE REST and SOAP Web Services APIs Angular responsive web applications)
Event streaming message technology: Kafka
Tools: ServiceNow Jira CMS Oracle SQL databases
Essential
At least 3 years of experience in a similar position
Strong background in application production run support
Autonomous rigorous with strong personal commitment
Proactive curious and innovative mindset
Ability to remain calm and manage stressful situations such as production errors
Ability to manage and prioritize incidents
Excellent interpersonal and communication skills at all organizational levels
Familiarity with Agile methodology (SCRUM) is desirable
Up to 10 years of experience is considered a plus
Language Skills
French (Fluent)
Soft Skills
Strive for customer satisfaction
Deliver high-quality results
Respect procedures methodologies and directives
Strong stress and conflict management skills
Good listening and questioning ability
Strong learning capability
Ability to plan ahead and prioritize workload
Adaptability to changes and evolution

Must be physically in Portugal and a work at the office 3/5 days a week in Lisbon or Porto.

#LI-AF7

Skills:

• French
• Angular
• Java Enterprise Editions JEE
• Oracle
• SCRUM
• ServiceNow

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.