Senior Service Communications Partner
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Expectations
Build your career and Australias future.
Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.
We have an exciting opportunity at nbn for a Senior Service Communications Partner reporting to the Executive Manager Industry Marketing and Communications.
A bit about your role
As the Senior Service Communications Partner you will lead the development and execution of a nbns Industry Communications calendar ensuring our Retail Service Providers and Partners receive timely relevant and purposeful communications across operational contractual commercial and promotional categories. You will act as a trusted communications advisor to the business working closely with internal teams to interpret technical and commercial information into clear value-based messages that drive awareness and engagement with nbns roadmap of operational commercial contractual and promotional initiatives.
This is a high-volume hands-on role in a closely regulated environment requiring precision agility and a strong sense of ownership.. You will draft and review operational and technical updates for industry partners ensuring clarity and compliance with legal and regulatory requirements manage editorial calendars oversee publishing workflows and apply traffic management skills to ensure communications are delivered efficiently and effectively. You will manage end-to-end distribution of industry updates and oversee approval processes ensuring consistency and accuracy. You will also play a key role in executing crisis and emergency communications bringing calm and clarity when it matters most. With a strong grasp of communications platforms and automation tools including Salesforce Marketing Cloud and Adobe you will have the hands-on skills to jump in and support the team with publishing and delivering best practice.
A bit about you
You are a proactive and process-driven communicator comfortable working in fast-paced complex organisations and have extensive experience in B2B and technical environments. You bring a commercial mindset and a clear understanding of how to translate technical and operational information into audience-relevant messaging. Your ability to work independently lead informal teams and manage time-sensitive publishing cycles makes you a natural fit for this dynamic hands-on role.
You love best practice communications and you thrive in structured process-driven environments and are confident navigating editorial workflows and automation tools. Your experience in crisis or emergency communications environments and your ability to remain composed under pressure are highly valued. Above all you bring a collaborative spirit and a commitment to helping the business communicate with purpose clarity and impact.
Life at nbn
To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Gold Employer for three years running and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.
Where to from here
If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a 12-month secondment opportunity and applications will close at midnight on Sunday 16th November 2025.
To be eligible for this role you must have full working rights in Australia.
Worker Type
Fixed Term (Fixed Term)Time Type
Full timeRequired Experience:
Senior IC
Key Skills
- Business Development
- Presentation Skills
- Motivational Interviewing
- Employee Relations
- Growing Experience
- Crisis Intervention
- Go
- HR Sourcing
- Account Management
- Enterprise Sales
- Human Resources
- Workday
