Information Technology Technical Support Analyst II Emergency Appointment Homelessness
Information Technology Technical Support Analyst II Emergency Appointment Homelessness
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$ 76804 - 103495
1 Vacancy
Job Description
Position/Program Information
- TYPE OF RECRUITMENT
OPEN COMPETITIVE - EMERGENCYEXAM NUMBER
b2546A-EAFILING PERIOD
October 2 2025 at 9 a.m. (Pacific Time) This opportunity will remain open until the needs of the service are met and is subject to closure without prior notice.
Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst II. Essential Job Functions
Installs configures maintains and tests computer hardware software and peripheral equipment.
Acts as a technical resource to end users and other information technology staff and troubleshoots diagnoses and resolves moderately complex hardware software and network connectivity problems including problems not covered by established procedures.
Identifies trends in the reported problem calls and implements improvements.
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
Reviews tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs and develops specifications to purchase new hardware software and other peripheral devices based upon established departmental standards.
Configuressoftware distribution tools.
Assists in the ordering of licenses for software packages in consultation with appropriate management or other information technology staff as needed.
Coordinates equipment delivery software licensing compliance and inventory/asset control as needed.
Acts in a lead capacity to other technical staff as needed.Requirements
MINIMUM REQUIREMENTS:
One (1) year of experience at the level of an IT Technical Support Analyst I.*
-OR-
Two (2) years of experience installing configuring testing troubleshooting and repairing client computing devices or software in a centralized Information Technology organization. **
You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.SPECIAL REQUIREMENTS INFORMATION: It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application.In order to receive credit for any certificates such as ASL you must include a legible copy with your application at the time of filing or within 7 calendar days of filing.
*IT Technical Support Analyst I is defined as under close supervision using established procedures provides a full range of technical support services in information technology including installation configuration testing troubleshooting and repair of hardware software networking and applications in a centralized IT organization.
** Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
Physical Class III Moderate: This class requires that the incumbent stand or walk most of the time with bending stooping squatting twisting reaching working on irregular surfaces occasional lifting of objects weighing over 25 pounds and frequent lifting of 10-25 pounds.Additional Information
EXAMINATION CONTENT:
During your initial work period the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
APPLICATION AND FILING INFORMATION:
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add as well as and to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Plan to submit your online application well in advance as you may be required to verify your email address. This only needs to be done once per email address and if you already have a job seeker account on you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Applicants have the ability to opt out of emails from LA County. If you unsubscribe you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe you can always check for notifications by logging into and viewing your profile inbox which saves a copy of all emailed notices.
SOCIAL SECURITY NUMBER
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet applications can be completed on computers at public libraries throughout Los Angeles County.
DEPARTMENT CONTACT:
Department Contact Name: Sheenia Stewart Exam Analyst
Department Contact Phone: or
Department Contact Email: or
Teletype Phone:
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information please visit: Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations please visit: Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job and will also consider potential mitigating factors which may include but is not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles please visit our interactive Career PathFinder application at .Veterans Credit:
Pursuant to the County Charter and County policy in all open competitive examinations (i.e. examinations open to everyone) the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran as well as the spouse of a deceased or disabled veteran who served in the Armed Forces of the United States under specific conditions.
For more information on veterans credit please visit: September 2025
Required Experience:
IC
Employment Type
Temp
