Customer Service Supervisor
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Job Location:
East Providence, RI - USA
Monthly Salary:
Not Disclosed
Posted on:
03-10-2025
Vacancies:
1 Vacancy
Job Summary
MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 400 strong team (were thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London UK while we also have premises in the US youll find us in Boston MA Denver CO and East Providence RI
Were making new and exciting things and we could really do with your help.
MOOs Customer Service team is looking for a Supervisor to support our customer service rock stars. These individuals are the front line handling customer calls chats and emails daily. Were seeking someone who understands the importance of exceeding customer expectations and creating positive experiences for both our customers and our legendary service MOOsters.
The ideal candidate will have experience coaching and providing feedback to team members. You will be responsible for supervising a team of at least 10 representatives so strong organizational multitasking and time management skills are crucial.
We value individuals who lead by example communicate clearly are consistent in their approach and take ownership of their responsibilities. This role requires someone who is open to and can champion change to help the team achieve its goals.
If youre looking for an opportunity to lead a dedicated customer service team and contribute to a company that values both its customers and its employees we encourage you to apply!
This will be an 11am-7:30pm shift.
Responsibilities
- Effectively manage escalated customer issues
- Provide hands-on support by processing customer inquiries (calls chats and emails) during periods of high volume
- Act as a subject matter expert providing nuanced solutions to complex customer issues leveraging product knowledge and understanding of company policies
- Support the well-being and performance of your direct reports including their development mentoring and career coaching
- Cultivate a positive and engaging team environment
- Foster an inclusive supportive environment that embraces diversity to ensure your team feels valued respected and empowered to succeed
- Keep the service team informed and aligned by communicating Sprint updates bug fixes and relevant wider company news
- Analyze weekly reports to effectively measure individual and team performance identifying trends and areas for improvement
About You
- The ideal candidate will demonstrate enthusiasm creativity a positive outlook and a strong commitment to teamwork. To be considered for this role you must possess:
- Minimum of 2 years of experience in Customer Service Management
- Ability to make sound business decisions
- Excellent verbal and written communication skills
- Confident and decisive demeanor
- Strong empathy and customer-centric approach
- A willingness to learn and grow
- Ability to effectively engage the team building strong morale and driving collective success through shared vision and enthusiasm
- A love of cake!
Whats it like to work at MOO
MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognising the importance of a healthy work/life balance.
Thats why we offer 34 days of combined vacation and holidays comprehensive medical dental and vision coverage plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule a dog-friendly and casual office environment and free lunches every other week. Because when you feel good your work does too.
Diversity Statement
We are working hard to create a representative inclusive and super-friendly team because we know that different experiences perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesnt discriminate on the basis of race color religion or belief gender national origin age sexual orientation marital status disability veteran status or any other protected class
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore wed like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it wont in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential it is only used to better our inclusion and diversity submitting this information you consent to MOOs processing of it for these purposes.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Online printing services to create high-quality business cards, stickers, postcards, and more. Professional custom printing by MOO, the best online print shop.
