Product Administrator

Product Administrator Customer Service

Every year SAS Customer Service supports millions of customer interactions together with our external partners and contact centres. As customer expectations evolve so does our ambition. We are strengthening our digital capabilities to deliver seamless customer-centric solutions that empower our travellers partners and internal agents alike.

Challenges you will work on

As a Salesforce Product Administrator you will play a key role between IT and the business ensuring that Salesforce Service Cloud both supports daily operations and continues to evolve with business needs. This is a hands-on role with a balanced focus on Salesforce administration and configuration with the ambition of an approximately 50/50 split between operational admin and development-oriented tasks.

• Configure and customize Salesforce Service Cloud to support business processes and operational needs
• Collaborate with business and technical stakeholders to gather requirements and drive continuous functional improvements
• Manage and maintain customer cases queues and assignment rules within Service Cloud
• Monitor troubleshoot and resolve incidents across customer service channels including hands-on Salesforce support
• Create maintain and enhance reports and dashboards for key stakeholders
• Analyse system usage and proactively suggest improvements for both users and the development team
• Administer user accounts licenses and permissions across Salesforce and related customer service systems
• Act as subject matter expert within fraud-related functionalities including maintaining product data configuring features and supporting user testing

The team

You will work in an agile Salesforce team and report to Head of Digital Customer Service & Analytics. You will collaborate closely with developers product owners and business stakeholders translating requirements into efficient system configurations while also supporting users in their daily work. Strong communication skills are essential as the role acts as a bridge between technical and non-technical teams.

To be successful we believe you have

• A relevant Bachelors or Masters degree or equivalent practical experience
• Salesforce Administrator certification
• Around 2 years of experience working in a Salesforce environment
• Hands-on experience with Salesforce Service Cloud
• Experience working in agile teams (e.g. Scrum)
• Fluency in English both spoken and written
• Basic familiarity with GitHub or similar version control tools
• Experience working with CRM platforms or customer service systems (such as Salesforce Zendesk HubSpot or similar)
• It is a plus if you have experience in customer service operations or support organisations as well as exposure to fraud-related processes fraud detection or voice-bot and conversational AI configuration

How you work

• You take ownership of your work and are comfortable working proactively in a hands-on role
• You have a structured analytical mindset and enjoy solving problems
• You adapt well to changing priorities and evolving business needs
• You enjoy collaborating with others and contribute to a supportive team-oriented environment

Why SAS

At SAS we offer extensive opportunities for professional development in an international fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits including:

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
• Health & Wellness: Access to health and wellness benefits including a newly renovated gym with complimentary classes such as CrossFit and yoga.
• Discounts: Receive discounts from a wide range of brands as well as on transportation to and from airports airport shops hotels and car rentals.
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant café and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running tennis outdoor gym sessions kayaking and stand-up paddling with equipment available free of charge.
• Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station and commuter trains alongside a network of cycle paths.

Our culture at SAS

At SAS we are dedicated to caring for each other delighting our travelers and driving the transformation towards sustainable aviation. As a future colleague on our team youll join a culture where we work collaboratively towards common goals recognize each others contributions and celebrate successes. Our focus is on safe sustainable and punctual execution and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive grow and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

Additional information

• Deadline for application: 28/01/2026. Please send us your CV and cover letter as soon as possible as interviews are conducted continuously and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email due to GDPR regulations.
• Desired start date: As soon as possible
• Position: Fulltime (100%) starting with a 6-month probation period
• This position is based in Frösundavik Solna (Stockholm) and you will be expected to work onsite. Remote work may also be an option depending on the agreement made with your manager.
• A background check will be conducted at the final stage of this recruitment process as this role is security classified. If you are aware of any specific matters that may come up during this background check we kindly ask you to be transparent about them during the recruitment process.
  
  

Come and fly with us!

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