Global Relationship Director BioPharma Accounts
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Position Summary:
The role involves leading strategic accounts to promote profitable growth following the CTD and PSG strategic plan Annual Operating Plan (AOP) and individual account objectives. Collaboration with the internal senior management is essential to meet customer commitments.
Responsibilities:
Takes full ownership of customer relationships (at different levels) for specific high-revenue multinational customers. Develops strategies to increase customer revenue expand service offerings and improve profitability.
Partners with a team across various functions (Project Management Finance Quality IT ) to deliver outstanding global service to customers. Communicates with CTD and Thermo Fisher executives on behalf of customers when vital.
Functions as a trusted executive advisor for strategic customer conversations. Leverages industry/business knowledge to develop innovative ideas and solutions for customers.
Develops and promotes new services to meet customers current and future needs rapidly growing the range of global service offerings within the Clinical Services Division.
Able to guide the placement of work at CTD sites thus making the appropriate technology region or capacity decision in the best interest of the sponsor study.
Listens to customer feedback and communicates it to the CTD organization. Guides and mentors team members to exceed customer expectations resolve issues and strengthen relationships and proposes improvements to the overall customer service experience.
Handles customer expectations and provides clear ongoing communication and service updates (face-to-face communication quarterly customer updates weekly and monthly virtual updates).
Clearly communicates value of services to customers. Ensures quality and delivery levels support customer expectations.
Ensure key partners are advised of all customer relationship issues needs and developments.
Prioritizes regular quality or service delivery review meetings that ensure operational performance standards are achieved.
Minimum Requirements/Qualifications:
Bachelors degree in a relevant field
Masters degree or other advanced degree preferred
Experience:
Eight to ten years of account management or business development experience in a pharmaceutical health care or related field is required
Clinical supplies/materials operations or clinical drug development experience (CMO) is highly preferred.
In some cases an equivalency consisting of a combination of appropriate education training and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.
Knowledge Skills and Abilities:
Proven track record to lead and influence cross-functional teams without direct management responsibility fostering collaboration and driving results
Experience negotiating complex customer contracts
Business/financial competence; previous P&L experience preferred.
Previous senior management experience and/or expertise in 2-3 key functional areas (finance operations sales marketing etc.) is desired
Consistent record leading and growing profitability on large customer accounts.
Ability and willingness to travel up to 50% (domestic and international).
What We Offer
We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation.
Required Experience:
Director
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
