Senior Project Manager Rewards Operations
Senior Project Manager Rewards Operations
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Job Description
Capital One provides a fast paced dynamic environment where you can excel in your career. At Capital One diversity inclusion & belonging are valued at our core sparking and enabling us to do good for our associates customers and communities. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences and empower our associates to do great work by creating a culture of belonging that values diverse perspectives fosters collaboration and encourages innovative ideas and are routinely recognized as one of the best companies to work for.
The Rewards Operations team is responsible for operational support and oversight of the Rewards One Platform and processes. Our team ensures that customers are earning redeeming and having their rewards fulfilled in the most efficient compliant and customer friendly manner. As a Project Manager and Operations SME you will influence and collaborate with key stakeholders across the enterprise to identify and execute process improvements monitor process health and develop/execute vendor strategies. An important part of this role will be to maintain relationships with fulfillment vendors that enable the best possible outcomes for COF and for our cardholders. You will be challenged to excel and lead alongside the brightest talent in the industry.
You will also ensure that rewards processes are documented and run in a well-managed way by contributing to risk assessments audits and the ongoing testing of our controls and processes.
We are seeking dedicated disciplined professionals with a curiosity to understand how both technology and people interact within the Rewards processes to consistently deliver positive customer experiences. Success in this role will require the ability to adapt to change quickly create efficiencies and to influence decisions with both internal and external stakeholders.
General Responsibilities:
Monitoring the execution of existing Rewards processes including appropriate earn and redemption options to ensure customer satisfaction
Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects
Basic Qualifications:
High School Diploma GED or equivalent certification
At least two years of experience in Process or Project Management
Preferred Qualifications:
Bachelors Degree or Military experience
Experience in Lean Agile Six Sigma Business Process Management or Project Management certification
1 years of Compliance or Risk Management experience
1 years of Relationship Management experience
3 years of Process or Project Management experience
Proficient in GSuite
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $94600 - $107900 for Sr. Project ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
