Customer Service Representative
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Job Location:
Lawrenceville, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Stefanini Group is hiring!
Stefanini is looking for a Customer Service Representative in Lawrenceville NJ
For quick apply please connect with Deepak Tyagi; Ph: /
W2 Only!
Job Type:
This is a temporary six-month position with the potential of being moved into a permanent full-time role.
Key Responsibilities:
- Provide high-level telephone and e-support on suite of products and services by answering our customer queries concerning delivery billing/account administration pricing content technical support and product navigation.
- Retain customers and increase customer loyalty while projecting a professional efficient and positive approach
- Strong ability to overcome objections and enthusiastically resolve customers concerns while consistently providing superior levels of customer service
- Ensure all relevant procedures are followed from beginning to resolution
- Actively seek out opportunities for self-improvement keeping up with new product training and process knowledge
- Make independent decisions to resolve customer issues with strong problem-solving skills
- Work with other departments to ensure escalated issues are handled timely and correctly
- Professional ability to interact with highly valued customers and internal executives if and when applicable
Required Qualifications:
- 1 years of relevant customer service experience
- Excellent verbal and written communication skills
- Intermediate to moderate level experience with using various technologies (iOS Android Windows etc.)
Preferred Qualifications:
- Experience handling escalated customer concerns
- Experience in a call center environment
Desired Qualifications:
- Experience with sales/customer retention skills
- Bachelors degree
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group:
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
