Network Support Technician

Lighthouse Technology Services

Job Location:

Charlotte - USA

Monthly Salary: $ 28 - 32

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

*Contract-to-Hire Opportunity*

Location: Charlotte NC

On-Site Requirement: Monday and Wednesday every other week

Work Schedule: 8am-5pm EST

Assignment: 6 month contract-to-hire

Lighthouse Technology Services is partnering with our client to fill their Network Support Technician position! This is a 6 month contract-to-hire opportunity in Charlotte NC. This role will be a W2 employee of Lighthouse Technology Services during the contract period.

What Youll Be Doing:

Provide support via phone chat portal and remote tools.
Assist with remote network setups and configurations.
Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity enterprise/local wireless local firewalls and VPN configurations.
Validate and support PCI-compliant network designs in enterprise and retail environments.
Ensure all work complies with strict PCI standards for retail operations.
Partner with Cyber Security Technology Delivery Internet Service Providers POS vendors and business stakeholders to support network initiatives.
Deliver superior customer support emphasizing proactive communication clear documentation and efficient escalation procedures.
Utilize Meraki full-stack solutions (security appliances switches access points and cellular gateways) to deliver modern cloud-managed networking.
Take full ownership of cases demonstrating a driven self-motivated mindset with a focus on career growth and technical development.
Work closely with internal support teams vendors and technicians to install and maintain business-class internet services.
Participate in a support on-call rotation to provide operational coverage after hours.

What Youll Need to Have:

5 years experience in remote diagnosis troubleshooting and issue resolution for large national and distributed LAN/WAN environments.
5 years networking experience with extensive knowledge of TCP/IP DNS OSI and related technologies.
CCNA certification required (or equivalent proven experience).
Strong knowledge of PCI DSS standards and retail network connectivity requirements.
Expertise in VPN technologies internet connectivity options and remote support tools.
Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
Strong knowledge of ticket management systems such as Zendesk (or equivalent tool).
Proven ability to collaborate effectively with users vendors and engineering staff.
Excellent communication skills.
Demonstrated commitment to delivering legendary customer service at every interaction.
Self-driven and career-growthminded with a focus on continuous learning and development.

Pay Rate:$28-$32/hr

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*Contract-to-Hire Opportunity*Location: Charlotte NCOn-Site Requirement: Monday and Wednesday every other weekWork Schedule: 8am-5pm ESTAssignment: 6 month contract-to-hireLighthouse Technology Services is partnering with our client to fill their Network Support Technician position! This is a 6 mont...