Site Management and End User Support

The successful candidate will be working with a global team to provide support that includes technical troubleshooting data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Fords productivity will also interface daily with all business departments in the plant from assembly and industrial controls to quality and finance.

This position provides an excellent opportunity to not only expand your IT Skillset but also to acquire manufacturing experience that will enhance your long-term career potential.

• Support a multi-shift operation in a manufacturing plant.
  • Must be able to work flexible hours in support of a multi-shift operation. Requires rotating schedule to support business processes. (Days nights and or weekends).
• Providing technical support and troubleshooting assistance to end-users on the plant floor.
  • This includes diagnosing and resolving hardware software and network issues as well as providing training and support to help users effectively utilize technology.
• Interface with corporate IT and business owners to prioritize improvement efforts.
• In addition to your technical expertise you will also be required to perform physical activities such and moving assets and equipment on the plant floor. This may involve lifting and carrying medium to heavy objects.
• To be successful in this role you should have a strong understanding of IT systems and be comfortable working with a variety of hardware and software applications.
• You must also have excellent communication skills as you will be working closely with end-users managers and other IT professionals to identify and resolve technical issues.
• Provide technical support (I.T. Applications Infrastructure operating systems end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Support Plant Floor Systems / PDO teams in resolving incidents; Provide triage and business continuity plans support escalations provide hands and feet to support teams and other global teams (e. g. DBA Server Operations Ops Control Network Operations) as necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Assist site IT Manager with managing assignments and workload.
• Develop maintain and share accurate support documentation.
• Support of local network equipment in a Cisco based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT iOS software-defined network mobile and Android based equipment.

The successful candidate should have the following qualifications:

• Must have a minimum of High School diploma or relevant experience.
• Minimum 1 years of experience
• Strong written and verbal communication skills
• Ability to multi-task; managing multiple tasks
• Work efficiently and effectively with diverse cross functional teams under stressful circumstances
• Ability to communicate effectively with business users and IT professionals including globally distributed teams.
• The ability to adjust communications appropriately for the audience work with all levels of management and diverse work groups including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge.
• A strong desire to learn manufacturing operations and business practices from an IT perspective is required.
• Broad business and manufacturing perspective is helpful. Understanding of computer-based tools computing infrastructure and interest in processes that support manufacturing is core.
• A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space.
• A willingness to learn and adapt to new technologies.
• Motivated self-starter
• Identifying investigating & solving problems without supervision
• Manufacturing experience is preferred but not required.

The successful candidate will have or be willing to quickly learn the following items:

• Experience with Server administration; Windows (2016) or Linux
• Familiar with Cisco routers and switches to include basic staging troubleshooting and cable installation.
• Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
• Knowledge of Windows server and Windows Active Directory/ADFS
• Experience with VM servers (Vsphere).
• Experience with Android and/or iOS iPhones iPads.
• Experience with Office365.
• Experience with SharePoint.
• Experience with Office automation Windows PCs & Printers
• Any plant floor automation experience is highly desired (Control systems PLCs etc.) but not required.

Overall this is a challenging and rewarding role that requires a unique blend of technical skills and physical abilities. If you are a motivated and dedicated IT professional looking for a new challenge we encourage you to apply for this exciting opportunity.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental and prescription drug coverage

Flexible family care parental leave new parent ramp-up programs subsidized back-up child care and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits click here:Benefit Summary

This position is a salary grade 7-8.

This position is a range of salary grades 7-8.

* Please note: This is a hybrid role you are expected to relocate if you are not within commutable distance and responsible to be on site at minimum 4 days per week *

* Visa Sponsorship is not provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States If you need a reasonable accommodation for the online application process due to a disability please call 1-.

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