Autonomous Vehicle Roadside Assistance Agent Nashville TN (Onsite Position)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries including the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments such as Total Rewards Wellness HR and Diversity we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employees career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a Autonomous Vehicle Roadside Assistance Agent role with TaskUs: As anAutonomous Vehicle Roadside Assistance Agentat TaskUs youll be the ultimate tech whisperer for self-driving cars! Imagine this: Youre out and about in a company vehicle troubleshooting robot cars monitoring their every move and sometimes even giving their brains a reboot. Youll be the hero who gets these futuristic rides back on track!

But wait theres more! Youll also be a superstar public relations rep chatting with folks about the magic of self-driving tech and making sure passengers have a smooth safe journey. Think of yourself as part tech expert part customer service guru and all-around awesome autonomous vehicle pro!

Key Responsibilities:

Proficient in basic computer troubleshooting responsible for re-booting self-driving autonomous vehicles in service areas.
Monitor multiple software systems with constant focus.
Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
Consistently demonstrate situational awareness and understanding of the technology in his/her care and a willingness to constantly adjust to changes in the environment.
Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
Operate self-driving vehicles on both defined and undefined routes including a variety of environmental conditions.
Comfortable riding as a passenger in a self-driving autonomous vehicle where the driver may have little control over the vehicles operations.
Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle setting up protection disengaging the self-driving autonomous vehicle and driving the vehicle to a safe location.
Responsible for safely setting up self-driving autonomous vehicles.
Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
Maintain TaskUss high standard of safety inside and outside of the vehicle

Be the deputy for technology by communicating courteously always with management engineers and the

public

Capable of responding quickly to changing and potentially high-pressure environments

Provide concise clear and accurate verbal and written feedback regarding the vehicles operations

Complete daily reports and document procedures and tests

Interact with the members of the public and educate them on self-driving technology

Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark board

the rescue vehicle and safely drive passengers to their destination

Comply with TaskUss Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or

drugs by self-driving vehicle operators during a shift including randomized drug testing

Other duties as required

Education Licensing and Certifications Required:

Must be 21 years old

High School Diploma or GED required. Four-year college degree (preferred) in a related field like

industrial or applied sciences

Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or

other applicable regulations and laws (where required)

Meets driver requirements including driving record and criminal history under applicable regulations

and laws in the state(s) in which the self-driving vehicle monitor will be working

Experience:

Minimum of 2 years of experience driving on public roads. Additional experience is preferred

Proficiency with a laptop computer and GSuite apps (i.e. Gmail Hangouts and Driver includingSheets and Docs)

Proficiency with using a touchscreen smartphone

Must be able to type at least 40 adjusted wpm

Skills and Knowledge Required:

Must have good attention to detail and be able to quickly and concisely describe their thoughts

Capable of responding quickly and simultaneously to multiple scenarios

Adapt quickly to new and developing technology

Cross-functional verbal and written communication and issue escalation

Must be able to multitask multiple technologies including communications devices and vehicle status systems

Must be able to work specific shifts including early mornings evenings and/or weekends as well as overnightshifts and travel for up to one month

Excellent written and verbal communication skills;

Must be self-motivated and demonstrate good judgment in fast-paced high stress environments

The job duties elements responsibilities skills functions experience and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. TaskUs reserves the right to revise this job description at any time.

Pre-Employment Requirements:

Must submit to a drug test and background check

Driving Record

Pre-Employment Physical

Physical Requirements:

Occasional standing walking and sitting

Long periods of sitting

Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders

Occasionally required to reach with hands and arms; climb or balance; and stoop kneel crouch or crawl

Must be able to occasionally lift and/or move up to 45 pounds

Must use close vision distance vision peripheral vision depth perception and ability to adjust focus

Most work is accomplished outdoors in a vehicle

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access toopportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees our clients our services and our community.