Inside Sales Representative

Position Summary
Advanced Sterilization Products (ASP) is looking for a talented motivated competitive and well-spoken Inside Sales Representative that wants to learn and grow in the medical device industry.
As an Inside Sales Rep you will play a fundamental role on our commercial team in achieving our ambitious revenue growth this role you will be responsible for service renewals remote onboarding developing long- term customer relationships which build loyalty and confidence in ASP as the preferred vendor.
If you are customer obsessed and passionate about protecting patients in their most critical moments then you should join our growing sales team!
You must be comfortable in project management selling service contracts and account retention and renewal.

Duties and Responsibilities
Under limited supervision general direction etc. and in accordance with all applicable government laws regulations and ASP policies procedures and guidelines this position:
Maintain a revenue base by managing account retention and renewal
Perform initial on-boarding of accounts with new customers ensuring strong adoption and ongoing engagement throughout the customers lifetime
Drive upgrade revenue through increased product/service adoption and increased usage
Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
Perform periodic customer success reviews that confirm satisfaction resolve issues with the help of the Technical Support team and expand consumables use throughout the account
Work with customers to ensure they are leveraging our medical devices effectively and finding value in our services
Work closely with Sales Support Billing and other technical teams to ensure an exceptional customer experience and take care of any service renewal issues
Efficiently manage time to focus on essential activities to ensure customer satisfaction account renewal and account growth
Liaise with technical support accounting and other areas of the business to ensure customer satisfaction
Achieve target KPIs including but not limited to: including maintaining high service renewal rates consumables usage and NPS

Other Duties:
N/A

Qualifications
Education:
High School or Equivalent
Associates Degree
X Bachelors Degree
Masters Degree
PhD Degree

Years of Related Experience:
- 1-3 years of experience in a customer facing role such as Customer Success Customer Support or Account Management; preferably for recurring revenue businesses.

Knowledge Skills Abilities Certifications/Licenses and Affiliations:
(Include any required computer skills regulatory knowledge certifications licenses languages cognitive and behavioral abilities etc.)
Possess strong phone written and verbal communication skills with excellent presentation skills
Confident high energy self-motivated and a true team player
Experience working with senior and executive level customer contacts
Demonstrated ability and desire to work and excel in fast-paced environment Excellent multitasking and project management skills
Well-organized with a high attention to detail and ability to prioritize

Responsibility for Others and Internal Interactions
No responsibility for others.
Will interface internally and cross-functionally with the broader sales and marketing team

External Interactions
-Daily interactions with customers of ASP focusing on customer satisfaction contract renewal fostering customer relations and identifying upselling opportunities

Physical & Work Environment Requirements
Physical Requirements:
The physical demands identified are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. While performing the responsibilities of this job the employee may be required to talk and hear.
Work Environment (mark all that apply)
Travel on the Job: 0-10% Domestic International
Scheduled Work Hours
Shift Work
On Call (Call in for Work)
Work Locations (mark all that apply)
Primary Location: Work Remotely
ASP Logistic Center
Irvine Other: Enter N/A if not selected.