Service Delivery Representative
Service Delivery Representative
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Job Description
Join a dynamic team at the pulse of global markets where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every Win as One mentality ensures that our teams success is directly linked to Client Shareholder and Employee Satisfaction.
Recognized by Newsweek as one of AMERICAS MOST LOVED WORKPLACES for three consecutive years and a Built In Best Places to Work for six years we are committed to our employees total wellbeing. Enjoy competitive compensation a flexible workplace comprehensive benefits and opportunities for professional growth. Bring your passion and talents to DFIN because being YOU thrives here.
Summary:
The Service Delivery Representative serves as the primary link between Clients Sales & Internal teams providing detailed production instructions for active jobs.
Responsibilities:
Interacts with clients to ensure world-class service is delivered
Recognizes manages and delivers service solutions on a day-to-day basis for specific jobs
Communicates job status to internal deal team to ensure continuous smooth transition between shifts
Acts as a resource for clients regarding current regulatory news products service solutions client/market
Maintains on-going client relationships
Qualifications:
Degree or above
1 year Customer service experience
Proficiency in MS Office skills
A good team player with effective communication skills
Good command inwritten & spoken English Mandarin Cantonese
Shift duty is required (included overnight duties with attractive shift allowance)
Candidates with less experience will be considered as junior level position
Donnelley Financial Solutions is committed to ensuring equal employment opportunity and does not discriminate in any employment decision because of race religion color national origin sex gender identity or expression age disability perceived disability sexual orientation or on the basis of any other status protected by applicable national laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
