Recreation Customer Service & Community Engagement Coordinator
Recreation Customer Service & Community Engagement Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 52167 - 65209
1 Vacancy
Job Description
SUMMARY:
The Recreation Customer Service & Community Engagement Coordinator is the first point of contact for the department and a trusted resource for the entire community we serve through Recreation & Parks programs services and facilities. This position delivers professional responsive service while managing daily operations program registration facility reservations community outreach and financial processing. The coordinator provides support with professionalism and empathy handling participant family and financial information with discretion and care.
RESPONSIBILITIES:
- Serve as the departments first point of contact via phone email and in-person inquiries handling sensitive participant and family information with discretion.
- Provide inclusive professional customer service for registration permits scholarships payments and general questions.
- Act as the departments central hub for customer service and program coordination including registration systems and facility reservations.
- Coordinate department communications and outreach including newsletters alerts and website updates.
- Maintain financial and administrative records including billing reconciliations and contractor payments.
- Respond to community inquiries and complaints with patience and strong public relations skills escalating concerns when appropriate.
- Assist families with matters related to special needs disabilities and behavioral concerns with professionalism and confidentiality.
- Maintain accurate records prepare reports and manage departmental documentation.
- Provide operational support to ensure smooth daily department functions.
- Contribute feedback to improve departmental policies procedures and workflows.
- Support department-wide initiatives including seasonal program preparation event staffing and community engagement.
- Safeguard sensitive participant and financial records through secure systems and precise data management.
- Must be available to work occasional nights weekends holidays or special events.
- Perform other related duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent required; Associates degree in a related field preferred.
- One to three years of customer service or administrative experience preferably in a municipal or public-facing environment.
- Strong written and verbal communication skills with a customer-focused mindset.
- Proficiency with computers and recreation management software including the ability to produce customized reports spreadsheets and presentations.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Ability to exercise sound judgment and initiative while working under the direction of the Superintendent with priorities aligned to departmental goals.
- Demonstrated ability to handle sensitive participant family and financial data with empathy and discretion.
- While primarily office-based the role may occasionally involve light physical activity during community events.
- Valid Massachusetts drivers license.
- Successful completion of a CORI background check.
- Consistent demonstration of empathy professionalism and commitment to confidentiality.
ADDITIONAL INFORMATION:
The Town of Marblehead is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status gender identity sexual orientation pregnancy or any other characteristic protected by law.
Final offer of employment is contingent upon successful completion of a CORI background check and reference verification.
EOE/AA
Required Experience:
Manager
Employment Type
Full-Time
