Aftersales Commercial Administrator

Our Aftersales team is at the heart of delivering the quintessential customer experience from first contact to years of ownership. We are now looking for an energetic and determined Aftersales Commercial Administrator to join us in supporting this mission.

What youll be doing

In this role youll play a key part in keeping our Aftersales operation running smoothly. Its a busy and varied position where no two days are the same. Youll be:

• Creating maintaining and distributing important L&C documents (including Certificates of Conformity) for customers and dealers.

• Processing customer orders to ensure all correct documentation is provided
• Supporting administration for Service Plans and Extended Warranties including invoicing and claims queries.
• Handling purchase orders cost centre allocations and spend tracking for the Commercial Aftersales team.
• Coordinating with Dealers & Heritage Centres to resolve queries and ensure excellent customer support.
• Keeping KPI packs updated and ready for both regional and HQ review.
• Archiving and maintaining vital vehicle and engine history documentation
• Assisting wider Commercial Aftersales team achieve revenue & profit growth through supporting Heritage Accessories Pricing and Marketing activities.

What were looking for

This role calls for more than just strong organisational skills. Were looking for someone who can bring together excellent administration with a problem-solving mindset and a positive determined approach. Youll be a confident communicator able to engage clearly and proactively with colleagues dealers and customers whether over email or the phone.

Strong attention to detail and a logical way of thinking will help you manage multiple priorities meet deadlines and still stay flexible when ad-hoc tasks arise. Being comfortable with Microsoft Office particularly Excel Project and PowerPoint will be important and if youve had exposure to systems like Salesforce Goldcrest or Tableau thats an added advantage.

Most importantly youll thrive on collaboration enjoy building relationships and approach challenges with curiosity and a drive to keep improving the way things are done.

• Grade: 5
• Hiring Manager: Adam McLeod-Brown

Belong at Aston Martin

We understand that the incredible beauty craft and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken colour religion disability sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd