(INTERNAL ONLY) Implementation Lead

Implementation Lead

Are you looking to take the next step in your career We have an excellent opportunity for you to progress as an Implementation Lead.

As a critical part of the Operations E&U Team the Implementation Lead is responsible for overseeing the successful delivery of the transformation programme managing a dedicated implementation team within The DDCGroup and supporting our E&U clients as they transition to the new operating model.
This role reports directly to the Head of Customer Operations.

This role is a permanent position.Contracted hours will be 37.5 per week Monday to Friday however flexibility will be to meet the needs of the business.

Hybrid working will apply with an expectation of working a minimum of 2 days a week fromhead office (Worksop).

Closing date: 5pm on Tuesday 7th October 2025

What do you need

• Proven track record of leading within a specialized operating model and delivering transformation programmes across multiple industries.

• Deep understanding of the operating model and prior experience of implementation in a broadband or utilities environment.

• Strong leadership and team management skills with experience overseeing multi-functional project teams.

• Excellent stakeholder management communication and influencing abilities at senior levels.

• Demonstrated ability to manage complex transformations balancing operational detail with strategicobjectives.

• Flexibility to travel internationally as required with ability to build relationships across diverse cultures and geographies.

• Strong analytical and problem-solving skills with a focus on delivering practical solutions.

• Leadership and strong skills in specific HR-related areas to aid people development.

• Excellent communication and interpersonal abilities.

• Ability to work independently and as part of a team.

• Willingness and ability to travel nationally and overseas as .

• 69 years experience in the relevant field/industry.

• Experience working in an outsourcing / BPO environment.

• Familiarity with change management methodologies.

What will you be doing

• Lead the end-to-end implementation programme in line with direction from the Head of Customer Operations.

• Manage the implementation team ensuring delivery milestones quality standards and project governance are consistently met.

• Act as the primary interface between The DDC Group our client and key stakeholders across operations technology and transformation.

• Translate the clients operating model into tangible processes systems and training plans for broadband-focused teams.

• Identify risks constraints and dependencies within the transformation and implement effective mitigation strategies.

• Provide regular reports updates and insights to DDC senior leadership and the Head of Customer Operations.

• Drive collaboration across internal teams and client stakeholders to ensure smooth transition and minimal disruption to service.

• Champion adoption of the clients operating model embedding best practice and driving cultural change across the broadband teams.

• Adherence to company targets and KPIs.

We will give you:

• Starting on 28 days annual leave per year (inclusive of Bank Holidays) with more days earned for continued service.

• Death in Service - times two of your salary (subject to criteria)

• Enrolment to a contributory pension scheme (starts after 3 months)

• Free Eye Care Receive Specsavers vouchers for eye tests and a contribution to glasses if needed for VDU use

• Employee Assistance Programme - provides highly confidential help and advice for legal financial and medical concerns. Plus access to theMyMindPal app

• Company Mental Health First Aiders

• Enhanced Family Leave Pay with service

• Access to a Health Cash Plan Scheme

• Free tea and coffee breakfast and sandwiches at head office.

• Free car parking and electric car charging point at head office.

Values

At The DDC Group we lead with Innovation adapt with Flexibility and grow through Empowerment. We act with Integrity fuel our work with Passion and pursue continuous Growth for our people our clients and our world.

About the company

The DDC Group is a renowned leader in data business process outsourcing and technology solutions providing clients across industries including banking and finance energy and utilities healthcare insurance shipping and logistics life sciences public sector and travel among others.

If this sounds like the right career move for you click apply to be our Implementation Lead.

If you have any questions please email
or call