Associate Customer Journey Expert Transaction Account

Join the Tribe Driving Smarter Banking Experiences

At ING millions of customers across 40 countries rely on our banking products and services. As part of our team youll help shape how they bankcreating seamless experiences that empower them to stay a step ahead in life and business. If youre ready to make a meaningful difference this is your moment.

The Daily Banking Tribe drives the strategy and performance of INGs core banking products. We work across the business to deliver smart customer-focused solutions that make banking simpler faster and better.

Were on the lookout for an Associate Customer Journey Expert to join the this role youll work both independently and collaboratively to support the development and management of INGs Daily Banking productsbringing fresh thinking strong execution and a passion for customer experience.

What Youll Do

• Support daily banking product operations including rate changes disclosures and escalations.
• Collaborate with cross-functional teams to enhance customer journeys and product performance.
• Implement and monitor processes to improve operational efficiency and customer outcomes.
• Contribute to product strategy ensuring alignment with customer needs and regulatory trends.
• Identify and deliver improvements to product workflows services and customer touchpoints.
• Represent the voice of the customer in solution design and decision-making.

What Were Looking For

• 1 years experience in product management process optimisation or project delivery.
• Robust analytical and problem-solving skills with a data-driven mindset.
• Proven ability to contribute to projects and manage financial targets.
• Fluency in Microsoft Office especially Excel and PowerPoint.
• Excellent communication and stakeholder engagement skills.
• A customer-first mindset with the ability to challenge ideas and drive innovation.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know if you require any support or adjustments when you apply. Let us know if youd like to chat with an LGBTQ Confidential contact.

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Rachel Yuen on

Applications close 8th October 2025

Internal advert blurb:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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